EPR Change Lead

NHS; London; On-site; GBP 44,000 - 54,000; Full time

Job summary

Moorfields Eye Hospital NHS Foundation Trust is seeking a skilled leader for change management projects to enhance patient care through a new Electronic Patient Record solution. The ideal candidate will possess extensive experience in healthcare transformation, excellent communication skills, and a strong educational background in relevant fields. The role offers a fixed term contract of 10 months, providing a dynamic opportunity in a leading eye health service provider in the UK.

Qualifications

• Masters Level education in Business, Management, or HR or equivalent experience.
• Change management qualification required.
• Experience leading service transformation projects at a senior level.

Responsibilities

• Lead and coordinate change projects across clinical and operational teams.
• Engage with stakeholders for EPR solution build activities.
• Promote and support culture change for new operational methods.

Skills

Change management principles

Excellent interpersonal skills

Organisational skills

Leadership skills

Education

Educated to Master's Level

Change Management Qualification

Tools

Microsoft Excel

Job description

Job summary

This is a re-advertisement, previous applicants need not apply.

Moorfields Eye Hospital NHS Foundation Trust is undergoing an exciting phase of growth and change to fulfil the Trust's digital strategy. An Electronic Patient Record (EPR) Solution will ensure the Trust continue to improve services we deliver around patient care. It will provide real-time information about a patient's condition, treatment plans, diagnostic results, clinic visits and more. In addition to improving patient care, the EPR solution will optimise clinical and operational procedures across the organisation allowing us to ensure better outcomes for our patients.

Main duties of the job

The post holder will lead and coordinate change projects across clinical and operational teams using highly developed transformation and change management skills to embed service and cultural change. They will initiate and nurture innovation of new ways of working across the organisation and support teams to achieve their objectives through providing tools and techniques to deliver change in an effective and sustainable way. A key aspect of the role will involve active participation in EPR build activities, working closely with stakeholders to help shape and configure the solution in alignment with service needs. The post holder will also promote and support the culture change required to embed new ways of working and to support adoption of the EPR solution.

About us

Moorfields Eye Hospital NHS Foundation Trust is the leading provider of eye health services in the UK and a world-class center of excellence for ophthalmic research and education. We have a reputation, developed over two centuries, for providing the highest quality ophthalmic care. Our 1,800 staff are committed to sustaining and building on our pioneering history and ensuring we remain at the cutting edge of developments in ophthalmology.

Details Date posted

10 June 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£44,806 to £53,134 a year per annum incl. HCAS (Pro-rata)

Contract

Fixed term

Duration

10 months

Working pattern

Full-time

Reference number

273-EPR-7141641-A

Job locations

Kemp House 1st Floor

162 City Road

London

EC1V 2PD

Job description Job responsibilities

Requirements

Essential /

Desirable

How Tested

Education / Qualifications

Educated to Masters Level or equivalent level of experience (e.g. Business, Management, HR) or ability to demonstrate equivalent level of experience

Change management methodology qualification (APMG Change Management Practitioner or equivalent certification), similar level experience

E

E

AF/I

AF/I

Experience

Experience of leading on complex service transformation and change projects at a senior level.

Experience of working with a wide range of stakeholders from across multiple teams, services, and organisations

Experience of communicating highly complex, sensitive or contentious information to individuals and large groups

Highly developed transformation knowledge with healthcare setting underpinned by theory

Good knowledge of NHS strategy, policy, and guidance

Good knowledge of health service management, project management and change management and redesign

Experience of using Microsoft Office products, specifically Excel, to analyse data and draw out key issues

E

E

E

E

E

E

E

AF/I

AF/I

AF/I

AF/I

AF/I

AF/I

AF/I

Skills/Knowledge/Ability

Experience and knowledge of change management principles, methodologies, and tools

A solid understanding of how people go through a change and the change processes

Good understanding and demonstrable approach to benefits management

Excellent interpersonal and communications skills (both written and verbal) with an ability to clearly articulate messages to a variety of audiences

Ability to lead, manage and motivate teams

Able to disseminate information appropriately and facilitate collaborative working across a wide range of stakeholders

Excellent organisational skills including the ability to plan and organise broad range of complex activities

Excellent active listening skills

Experience of devising training and development plans to support sustainable change

Ability to use, analyse and interpret complex data and to construct correspondence and reports demonstrating high levels of accuracy and presentation

Ability to plan and implement new ways of working and to share knowledge and experience

Ability to demonstrate partnership working.

Highly developed, negotiating and influencing skills, overcoming barriers to understanding and acceptance, and reaching agreements

Knowledge of workforce re-design or service improvement methodology/tools

Understanding of NHS Information Systems

Knowledge of complex administrative processes

E

E

AF/I

AF/I

Personal qualities

Self-motivated and proactive

Ability to work to tight deadlines

Flexible and adaptable

Responsive to change

Team player

Demonstrate drive and energy

Ability to motivate others, identify and manage resistance to change

Ability to gain confidence and credibility of a range of professionals

To work autonomously and as part of a team

Proven ability to remain calm and efficient under pressure

Highly motivated and enthusiastic to learn/develop further

Demonstrable customer awareness

Ability to communicate at all levels requiring tact and diplomacy to achieve results

E

AF/I

Job description Job responsibilities

Requirements

Essential /

Desirable

How Tested

Education / Qualifications

Educated to Masters Level or equivalent level of experience (e.g. Business, Management, HR) or ability to demonstrate equivalent level of experience

Change management methodology qualification (APMG Change Management Practitioner or equivalent certification), similar level experience

E

E

AF/I

AF/I

Experience

Experience of leading on complex service transformation and change projects at a senior level.

Experience of working with a wide range of stakeholders from across multiple teams, services, and organisations

Experience of communicating highly complex, sensitive or contentious information to individuals and large groups

Highly developed transformation knowledge with healthcare setting underpinned by theory

Good knowledge of NHS strategy, policy, and guidance

Good knowledge of health service management, project management and change management and redesign

Experience of using Microsoft Office products, specifically Excel, to analyse data and draw out key issues

E

E

E

E

E

E

E

AF/I

AF/I

AF/I

AF/I

AF/I

AF/I

AF/I

Skills/Knowledge/Ability

Experience and knowledge of change management principles, methodologies, and tools

A solid understanding of how people go through a change and the change processes

Good understanding and demonstrable approach to benefits management

Excellent interpersonal and communications skills (both written and verbal) with an ability to clearly articulate messages to a variety of audiences

Ability to lead, manage and motivate teams

Able to disseminate information appropriately and facilitate collaborative working across a wide range of stakeholders

Excellent organisational skills including the ability to plan and organise broad range of complex activities

Excellent active listening skills

Experience of devising training and development plans to support sustainable change

Ability to use, analyse and interpret complex data and to construct correspondence and reports demonstrating high levels of accuracy and presentation

Ability to plan and implement new ways of working and to share knowledge and experience

Ability to demonstrate partnership working.

Highly developed, negotiating and influencing skills, overcoming barriers to understanding and acceptance, and reaching agreements

Knowledge of workforce re-design or service improvement methodology/tools

Understanding of NHS Information Systems

Knowledge of complex administrative processes

E

E

AF/I

AF/I

Personal qualities

Self-motivated and proactive

Ability to work to tight deadlines

Flexible and adaptable

Responsive to change

Team player

Demonstrate drive and energy

Ability to motivate others, identify and manage resistance to change

Ability to gain confidence and credibility of a range of professionals

To work autonomously and as part of a team

Proven ability to remain calm and efficient under pressure

Highly motivated and enthusiastic to learn/develop further

Demonstrable customer awareness

Ability to communicate at all levels requiring tact and diplomacy to achieve results

E

AF/I

Person Specification Qualifications Essential

• Educated to Masters Level or Equivalent Experience
• Change Management Methodology (APMG Change Management Practitioner)

Experience Essential

• Experience of leading on complex service transformation and change projects at a senior level
• Experience of working with a wide range of stakeholders from across multiple teams, services, and organisations
• Experience of communicating highly complex, sensitive or contentious information to individuals and large groups
• Highly developed transformation knowledge with healthcare setting underpinned by theory

Personal Qualities Essential

• Self motivated and proactive
• Ability to work to tight deadlines
• Ability to motivate others, identify and manage resistance to change
• Proven ability to remain calm and efficient under pressure

Person Specification Qualifications Essential

• Educated to Masters Level or Equivalent Experience
• Change Management Methodology (APMG Change Management Practitioner)

Experience Essential

• Experience of leading on complex service transformation and change projects at a senior level
• Experience of working with a wide range of stakeholders from across multiple teams, services, and organisations
• Experience of communicating highly complex, sensitive or contentious information to individuals and large groups
• Highly developed transformation knowledge with healthcare setting underpinned by theory

Personal Qualities Essential

• Self motivated and proactive
• Ability to work to tight deadlines
• Ability to motivate others, identify and manage resistance to change
• Proven ability to remain calm and efficient under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details Employer name

Moorfields Eye Hospital NHS Foundation Trust

Address

Kemp House 1st Floor

162 City Road

London

EC1V 2PD

Employer's website

https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)

Employer details Employer name

Moorfields Eye Hospital NHS Foundation Trust

Address

Kemp House 1st Floor

162 City Road

London

EC1V 2PD

Employer's website

https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)