EPR Admissions Change Lead
Moorfields Eye Hospital, London, Fellowship
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Benefits offered by this job
Job summary
Moorfields Eye Hospital NHS Foundation Trust is seeking an experienced Change Manager to lead the EPR transformation across surgical and inpatient settings. You will coordinate clinical, operational, and digital teams, delivering training and support as part of the Expanse EPR rollout.
Experience in change management within a health service environment is essential, with strong stakeholder engagement and senior-level leadership capabilities.
Qualifications
- Educated to Bachelor’s level or equivalent, with change management background.
- Qualification in change management (APMG or equivalent) is desirable.
- Experience leading complex service transformation projects at senior level.
Responsibilities
- Lead and coordinate change across clinical and operational teams.
- Roll out the Meditech Expanse EPR; align requirements to the technical solution.
- Develop training and support materials; provide floorwalking during go-lives.
- Coordinate programme activities, track progress, manage risks and dependencies.
- Bridge clinical/operational needs with digital/technical teams.
Skills
Education
Tools
Job description
At Moorfields, people’s sight matters—and so do the people who make it possible.
At Moorfields, people’s sight matters—and so do the people who make it possible.
For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.
And we’re just getting started.
From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.
Could you be part of this future? Make us more.
Moorfields Eye Hospital NHS Foundation Trust is undergoing an exciting phase of growth and change to fulfil the Trust’s digital strategy. An Electronic Patient Record (EPR) Solution will ensure the Trust continues to improve services we deliver around patient care. It will provide real‑time information about a patient’s condition, treatment plans, diagnostic results, clinic visits and more. In addition to improving patient care, the EPR solution will optimise clinical and operational procedures across the organisation, allowing us to ensure better outcomes for our patients.
Please note: Previous applicants are not eligible to apply.
The post holder will lead and coordinate change across clinical and operational teams using transformation and change management skills to embed service and cultural change. They will initiate new ways of working across the organisation and support teams to embed the change by providing training, tools and techniques. A key part of this role will include leading the roll out of the surgical and inpatient components of the Meditech Expanse EPR.
We are looking for a candidate who has the ability to align operational requirements to the technical solution, with previous experience of managing change.
- Lead change management for EPR transformation projects, with a focus on surgery and inpatients and the rollout of additional systems which integrate with the Expanse EPR.
- Engage clinical, operational, and digital teams through workshops, huddles, and ongoing communication to shape and validate future workflows.
- Assess change impacts, develop training/support materials, and provide hands‑on floorwalking during go‑lives.
- Coordinate programme activities, track progress, manage risks/dependencies, and ensure delivery against key milestones.
- Act as a bridge between operational/clinical teams and digital/technical teams, ensuring system design and configuration meet service needs.
- Salary including High-Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
- And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
- Take lead responsibility for the development and delivery of designated transformation projects of work
- Develop and promote close and collaborative working relationships across all stakeholders across the Trust
- Use structured methodology to lead change and change management activities to transform the service, clinical pathways, and operational processes
- To provide expert advice both of highly complex and straightforward nature on service redesign and to attend meetings to promote service transformation of a given portfolio where there may be resistance to change
- Lead discussions with clinicians, operational leads, and informatics and digital teams using highly developed interpersonal and communication skills
- Actively contribute to EPR build activities, ensuring that system design and configuration reflect clinical and operational needs, and support the transformation of services
- Work collaboratively with external vendors and internal stakeholders to optimise clinical and operational pathways as part of the EPR solution
- Responsible for leading stakeholder workshops to gather requirements, validate processes, and support design and delivery phases
- Responsible for rostering duties for the change team, ensuring appropriate resource coverage across all workstreams
- Monitor tasks and activities using programme trackers, ensuring timelines are met and issues are escalated as needed
- Report dependencies, risks, and progress against deliverables to programme leadership, ensuring transparency and alignment across teams.
- Responsible for ensuring that staff are provided with appropriate education and training opportunities to ensure that there is a critical mass of people with service and workforce change management skills.
- Work flexibly with a wide range of stakeholders in the delivery of programme milestones and outcomes
- Educated to Bachelor’s Level or equivalent level of experience (e.g. Business, Management, HR) or ability to demonstrate equivalent level of experience
- Change management methodology qualification (APMG Change Management Practitioner or equivalent certification), similar level experience
- Experience of leading on complex service transformation and change projects at a senior level
- Experience of working with a wide range of stakeholders from across multiple teams, services, and organisations
- Experience of communicating highly complex, sensitive or contentious information to individuals and large groups
- Good knowledge of health service management, project management and change management and redesign
- Previous line management experience
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at moorfields.recruitment@nhs.net.
Moorfields Eye Hospital does not charge applicants any recruitment or sponsorship fees. Our website and published contact details are the only authorised channels for applications and verification of job offers.
https://www.moorfields.nhs.uk/work-for-us
- Job Description (PDF, 320.6KB)
- MEH Staff Benefits (PDF, 919.1KB)
- MEH Privacy Notice (PDF, 138.0KB)
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