Assistant Divisional Manager - OCSS

Moorfields Eye Hospital, London, Fellowship; Greater London; On-site; GBP 52,000 - 62,000; Full time

Benefits offered by this job

NHS pension scheme

Learning and development opportunities

Employee assistance programme

Flexible working opportunities

Job summary

Moorfields Eye Hospital NHS Foundation Trust is seeking an Assistant Divisional Manager to support Access Operations during a period of major transformation, including the EPR implementation and move to a new site. The role focuses on booking, referrals and patient access while collaborating with clinical and corporate teams.

You will contribute to service improvements, workforce planning, and financial performance, deputise for the Divisional Manager when required, and play a key part in

Qualifications

• Essential criteria: graduate level qualification and senior operational management experience.
• Desirable criteria: postgraduate management qualification or NHS management training.
• Experience: substantial NHS or complex environment management experience.
• Knowledge: good knowledge of NHS policy, access targets and data requirements.

Responsibilities

• Support operational delivery and continuous improvement of Access Operations services.
• Lead Booking Centre teams to deliver high-quality services.
• Drive service improvement projects to enhance efficiency and patient experience.
• Assist with EPR programme delivery and organisational transformation.
• Contribute to workforce planning and budget management.

Skills

Operational management

NHS policy knowledge

Stakeholder management

Problem solving

Education

Graduate level qualification

Postgraduate management qualification

Job description

YOU MAKE US MORE

Join Moorfields Eye Hospital NHS Foundation Trust

At Moorfields, people's sight matters—and so do the people who make it possible. For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence. We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it's pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we're united by one mission—delivering world-class eye health, sustainably and at scale. And we're just getting started. From 2027, we'll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before. Could you be part of this future? Make us more.

Job Overview

This is an exciting opportunity to join Moorfields Eye Hospital at a pivotal time in our journey. As we prepare for the implementation of a new Electronic Patient Record (EPR) system and our future move to a new state-of-the-art hospital building, we are looking for an enthusiastic and motivated Assistant Divisional Manager to support the Access Operations Directorate through this period of significant transformation.

Working alongside an experienced Assistant Divisional Manager and reporting to the Divisional Manager, this newly created 12-month fixed term post will play a key role in ensuring operational stability while helping to deliver service improvements that will shape the future of patient access across the Trust.

The role will have a particular focus on our Booking Centre functions, including referral registration, appointment booking, waiting list management and responding to patient enquiries. This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to contribute to meaningful organisational change while supporting frontline services.

This is a challenging but rewarding role. There is plenty to do, ambitious transformation programmes underway, and significant opportunities to make a real difference to patients, staff and services.

Main duties of the job

As Assistant Divisional Manager, you will support the operational delivery and continuous improvement of Access Operations services, ensuring patients receive a responsive, efficient and high-quality service.

You will work closely with clinical, operational and corporate colleagues to support day-to-day service delivery while helping to implement key transformation initiatives across the Directorate.

Key Responsibilities Include

• Supporting operational performance across Access Operations services, including waiting list and access targets.
• Providing leadership and management to Booking Centre teams, supporting managers and staff to deliver high-quality services.
• Leading and supporting service improvement projects to enhance efficiency, patient experience and operational performance.
• Supporting delivery of the Trust's Electronic Patient Record programme and wider organisational transformation activities.
• Contributing to workforce planning, staff development and employee relations matters.
• Supporting budget management, business planning and financial performance.
• Monitoring service risks, incidents and complaints, ensuring appropriate actions and learning are embedded.
• Building effective relationships with clinical and non-clinical stakeholders across the organisation.
• Deputising for the Divisional Manager where required.

Working for our organisation

At Moorfields, we invest in your wellbeing, development and future. Benefits include:

• Competitive NHS salary including High Cost Area Supplement
• NHS Pension Scheme membership
• Extensive learning and development opportunities
• Employee Assistance Programme with 24/7 confidential support
• Excellent transport links
• NHS and Blue Light discounts
• Free Pilates classes
• Flexible working opportunities where service needs allow Supportive leadership and opportunities to develop your career

Detailed Job Description And Main Responsibilities

Moorfields Eye Hospital is one of the world's leading providers of eye health services and a centre of excellence for ophthalmic care, research and education.

There has never been a more exciting time to join us. Over the coming years, we will deliver major improvements to the way patients access our services, including the implementation of a new Electronic Patient Record system and our move to a new integrated centre for advancing eye health. These developments will transform how we deliver care and create opportunities for innovation, collaboration and service improvement across the organisation.

You’ll join a supportive and forward-thinking team committed to delivering exceptional patient care while embracing positive change.

Person specification

Education

Essential criteria

• Graduate level qualification or equivalent knowledge, skills and senior operational management experience.
• Evidence of continued professional development within healthcare management or service leadership.

Desirable criteria

• Postgraduate management qualification, NHS management training scheme or equivalent leadership development.

Experience

Essential criteria

• Substantial operational management experience in the NHS or similarly complex environment.
• Experience of managing services against NHS access, waiting list, RTT, booking or patient administration performance standards.

Skills and Knowledge

Essential criteria

• Good knowledge of NHS and healthcare policy, including current operational pressures and relevant access standards.
• Knowledge and awareness of NHS access targets, RTT requirements, data quality and patient administration requirements.

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Moorfields Eye Hospital does not charge applicants any recruitment or sponsorship fees. Our website and published contact details are the only authorised channels for applications and verification of job offers.

https://www.moorfields.nhs.uk/work-for-us

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description Assistant Divisional Manager (PDF, 296.4KB)
• MEH Staff Benefits (PDF, 919.1KB)
• MEH Privacy Notice (PDF, 138.0KB)