EPR Account Manager (UK)

Reconomy; Stratford-upon-Avon; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid work status

Up to 10% annual bonus

25 days annual leave plus holidays and

Buy/Sell up to 9 days annual leave

Private medical insurance

Cycle to work scheme

Gym membership subsidy

Life Assurance

Critical Illness cover

Job summary

Reconomy is seeking an EPR Account Manager (UK) based in Stratford-Upon-Avon to manage a portfolio of customers with a focus on data-driven service improvements. You will be the primary contact, ensuring timely data collection, accurate submissions, and proactive communication.

The role blends customer-service excellence with analytical work in a hybrid environment. The ideal candidate has strong Excel skills, experience in customer-facing roles and the ability to handle large data sets.

Qualifications

• Strong written and verbal communication skills.
• Customer-focused approach to account management.
• Ability to quickly grasp large quantities of technical information.
• Advanced IT skills, particularly Microsoft Excel.

Responsibilities

• Manage a portfolio of accounts as the primary point of contact.
• Maintain consistent communication and identify opportunities to improve service.
• Coordinate data collection and submission for all accounts with accuracy.
• Collaborate within a busy team to meet deadlines and deliverables.

Skills

Customer service

Communication

Data analysis

Microsoft Excel

Degree educated

Organisation

Technical information comprehension

Education

Degree level or equivalent

Tools

Microsoft Excel

Job description

EPR Account Manager (UK)

Department: Sales & Account Management

Employment Type: Permanent - Full Time

Location: Stratford-Upon-Avon

Reporting To: Emma Rukin

Compensation: £27,500 - £29,500 / year

Description

As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.

Valpak contributes to achieving the mission of Reconomy’s complete global compliance offering – Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe.

Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we’d love to have you on our team.

About the role

The Account Manager role is dual-focused, with some aspects requiring a strongly customer-focused outlook and excellent communication skills. While other aspects need a data-focused, problem-solving, logical approach. As the Account Manager, you will support a portfolio of customers by being the primary point of contact for each one. Your main responsibilities will include maintaining consistent and effective communication, pinpointing opportunities for enhanced interaction and service improvement, and ensuring the timely and accurate collection and submission of data for all accounts.

The Account Manager should be a highly motivated, pro-active individual who is able to take responsibility for their own workload while maintaining a collaborative approach within a busy, operationally focused team. The role is suited to those with experience in customer service and who have a keen interest in numeric reasoning, client interaction, and knowledge gathering.

What will I be doing?

The Account Manager role is dual-focused and there are opportunities available to specialise in UK or international compliance.

Managing a portfolio of accounts and being the dedicated point of contact, you will:

• Have a customer focussed approach that builds a strong working relationship with the customer, and provides excellent customer service
• Use your excellent communication skills to:
• Liaise with compliance schemes, customers, and third parties to ensure compliance with a range of legislation and voluntary commitments
• Build up knowledge of various compliance regulations and commitments via research/building relationships with contacts
• Deepen your understanding of the customer requirements and the industries they operate in
• Utilise your strong data analysis and excel background to:
• Articulate complex data problems/processes back to customers in a way that is easy to understand
• Manipulate and analyse large volumes of data
• Be proactive and poses a solution orientated problem solving ability to identify service development areas, supporting a culture of continuous improvement
• Use your resource planning skills to ensure that all deliverable deadlines are planned and met to a high degree of accuracy
• Be resilient to high volumes of communication and deadlines

What we need from you

• Excellent written and verbal communication skills
• A customer focused approach
• Ability to quickly take on large quantities of technical information
• Advanced IT skills, particularly Microsoft Excel
• Solution orientated problem-solving abilityCollaborative working style
• Excellent planning, scheduling and organisation skills
• Educated to degree level or equivalent
• Previous experience in a customer facing role

What we offer

• Dual Location / Hybrid worker Status
• Participation in our annual Incentive Plan (VIP) - up to 10% bonus
• 25 days annual leave plus bank holidays, volunteering day and your birthday off!
• Option to buy and sell up to 9 days annual leave
• Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
• Pension scheme up to 8% employer contribution
• Access to reward & discount platform
• Wellbeing initiatives