EPR Account Manager (UK)

Valpak Limited; Stratford-upon-Avon; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Hybrid work

Up to 10% bonus (VIP plan)

25 days leave + holidays

Buy/Sell leave days

Private medical insurance

Cycle to work

Gym membership

Life Assurance

Pension up to 8%

Discount platform

Wellbeing programme

Job summary

Valpak Limited in Stratford-upon-Avon is seeking an Account Manager to manage a portfolio of customers, acting as the primary contact and ensuring accurate data collection and timely communication.

You will combine customer service excellence with data-driven insight, using Excel to analyse information and identify improvements, while working in a hybrid role with a supportive team.

Qualifications

• Previous experience in a customer facing role.
• Excellent written and verbal communication skills.
• A customer focused approach.
• Ability to quickly take on large quantities of technical information.
• Advanced IT skills, particularly Microsoft Excel.
• Solution oriented problem solving ability.
• Collaborative working style.
• Excellent planning, scheduling and organisation skills.

Responsibilities

• Manage a portfolio of accounts and act as the primary contact for each client.
• Maintain consistent and effective communication with customers.
• Identify opportunities for improved interaction and service.
• Ensure timely and accurate data collection and submission for all accounts.
• Collaborate with internal teams to support client needs.

Skills

Customer facing

Excellent communication

Excel

Data analysis

Planning & organisation

Problem solving

Team collaboration

Tools

Microsoft Excel

Job description

Description

As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.

Department: Customer Experience

Employment Type: Permanent - Full Time

Location: Stratford-Upon-Avon

Reporting To: Data Team Manager

Compensation: £27,500 - £35,000 / year

As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.

Valpak contributes to achieving the mission of Reconomy’s complete global compliance offering – Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe.

Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.

About The Role

The Account Manager role is dual-focused, with some aspects requiring a strongly customer-focused outlook and excellent communication skills. While other aspects need a data-focused, problem-solving, logical approach. As the Account Manager, you will support a portfolio of customers by being the primary point of contact for each one. Your main responsibilities will include maintaining consistent and effective communication, pinpointing opportunities for enhanced interaction and service improvement, and ensuring the timely and accurate collection and submission of data for all accounts.

The Account Manager should be a highly motivated, pro-active individual who is able to take responsibility for their own workload while maintaining a collaborative approach within a busy, operationally focused team. The role is suited to those with experience in customer service and who have a keen interest in numeric reasoning, client interaction, and knowledge gathering.

What will I be doing?

The Account Manager role is dual-focused and there are opportunities available to specialise in UK or international compliance.

Managing a portfolio of accounts and being the dedicated point of contact, you will:

• Have a customer focussed approach that builds a strong working relationship with the customer, and provides excellent customer service
• Use your excellent communication skills to:
• Liaise with compliance schemes, customers, and third parties to ensure compliance with a range of legislation and voluntary commitments
• Build up knowledge of various compliance regulations and commitments via research/building relationships with contacts
• Deepen your understanding of the customer requirements and the industries they operate in
• Utilise your strong data analysis and excel background to:
• Articulate complex data problems/processes back to customers in a way that is easy to understand
• Manipulate and analyse large volumes of data
• Be proactive and poses a solution orientated problem solving ability to identify service development areas, supporting a culture of continuous improvement
• Use your resource planning skills to ensure that all deliverable deadlines are planned and met to a high degree of accuracy
• Be resilient to high volumes of communication and deadlines

What We Need From You

• Previous experience in a customer facing role
• Excellent written and verbal communication skills
• A customer focused approach
• Ability to quickly take on large quantities of technical information
• Advanced IT skills, particularly Microsoft Excel
• Solution orientated problem-solving ability
• Collaborative working style
• Excellent planning, scheduling and organisation skills

What We Offer

• Dual Location / Hybrid worker Status
• Participation in our annual Incentive Plan (VIP) - up to 10% bonus
• 25 days annual leave plus bank holidays, volunteering day and your birthday off!
• Option to buy and sell up to 9 days annual leave
• Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
• Pension scheme up to 8% employer contribution
• Access to reward & discount platform
• Wellbeing initiatives