Epic Credentialed Trainer (Junior IT Trainer)

Lewisham and Greenwich NHS Trust; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Qualifications

• Epic experience as a trainer or end user.
• Teaching or training qualification (LPI/TPMA/COLF).
• Experience with LMS administration and compliance monitoring.

Responsibilities

• Deliver high-quality digital training for Epic and IT systems across the Trust and partner organisations.
• Design, develop, deliver, administer, support learning interventions across IT training portfolio.
• Maintain the LMS, log requests, and ensure staff have appropriate access and reporting.
• Create training materials and cross-organisational communications to promote IT training approaches.
• Support Training administration and help desk functions to ensure service delivery.

Skills

Epic Credentialed Trainer status

Excellent presentation

Facilitation

IT training experience

LMS administration

Education

Degree or equivalent knowledge, skills, and experience

Tools

LMS (Learning Management System)

Halo service management system

Job description

Step into a place where exceptional care, patients, culture, and careers come together.

Explore our current vacancies and take your first step toward making a real difference.

Join us. Make a difference. Be part of Team LGT.

Epic Credentialed Trainer (Junior IT Trainer)

Band 5

Main area EPR Grade Band 5 Contract Fixed term: 6 months (Short Term Project, till 01 May 2027 (secondment requests will be considered)) Hours Full time - 37.5 hours per week (Onsite working) Job ref 197-RF8712

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

Lewisham and Greenwich NHS Trust (LGT) is a community-focussed provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. Our trust vision is to be exceptional – in the quality of our patient care, our support for colleagues, and in the difference we make through our partnerships and in our communities.

Are you passionate about helping colleagues learn and develop? This could be the perfect opportunity to develop new skills, broaden your experience, and begin a rewarding journey into the growing NHS digital profession.

We are looking for enthusiastic candidates to join the Electronic Patient Record (EPR) Implementation Programme as Epic Credentialed Trainer (Junior IT Trainer). We are looking for individuals who are confident communicators, enjoy helping others, and are willing to learn. Clinical experience, operational knowledge, and an understanding of how care is delivered are often more valuable than technical expertise.

You will receive comprehensive support and training to build the knowledge and confidence required to deliver efficient Epic training. Successfully completing the credentialing process will lead to recognition as an Epic Credentialed Trainer, a respected qualification within the Epic and NHS digital communities.

Main duties of the job

By joining the LGT Epic Training Team, you will play a key role in helping colleagues confidently use the Trust's Electronic Patient Record system, ultimately supporting safer, more efficient patient care.

In the Epic Credentialed Trainer role, you will:

• Understand Epic workflows and system functionality
• Learn how to deliver engaging classroom and virtual learning sessions
• Support staff with training queries and administration activities
• Build confidence in facilitating discussions and answering learner questions
• Develop professionally as part of a recognised digital training team

This is a fantastic opportunity to be play a pivotal role in a once-in-a-generation digital transformation programme.

Please note, this role requires you to be mostly onsite, delivering classroom training across different sites of the Trust and partner organisations. As part of supporting a 24/7 NHS service, the post holder may be required to work flexibly, including evenings, nights, weekends and public holidays when necessary.

Secondments will be subject to current line manager's approval.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream

Detailed job description and main responsibilities

The post holder will be a key player within the EPR Programme training team delivering high-quality digital training for the Trust’s Electronic Patient Record system (Epic) implementation. The post holder will work as part of the training team to design, develop, deliver, administer, support and continuously improve blended learning solutions for clinical and corporate systems training across the Trust and partner organisations.

The role combines training delivery and learning support responsibilities with administration and helpdesk functions, ensuring that learning services, systems and processes meet departmental standards, Learning and Performance Institute (LPI) best practice, and NHS England requirements.

A key focus of the role will be the delivery of formal and informal learning interventions and performance coaching across a wide range of clinical and non-clinical settings, including classrooms, wards, theatres, community sites and other locations throughout the Trust.

Training delivery will utilise a variety of methods, including face-to-face learning, facilitated workshops, live online sessions, hybrid delivery, webinars, Technology Enabled Learning (TEL) and workplace-based coaching.

Learning content will range from digital literacy and basic IT skills through to advanced Microsoft applications, Epic functionality and best-practice use of core clinical systems.

The post holder will support the full learning cycle, assisting with the analysis, design, development, implementation, evaluation and continuous improvement of learning interventions across the IT training portfolio.

They will contribute to the development and maintenance of training materials, support the promotion of digital and blended learning approaches, and help ensure staff have access to appropriate learning pathways that meet the needs of their professional groups.

Alongside training responsibilities, the post holder will play an integral role in the delivery of the Training administration and help desk service. Working collaboratively with the Training team, operational stakeholders and partner organisations, they will ensure that training administration processes are implemented consistently and efficiently, supporting equitable access to training services across all organisations served by the team.

The post holder will act as a knowledgeable first point of contact for training-related enquiries, using Halo and other service management systems to log, triage, manage and resolve requests in line with agreed standards and best practice. They will support the optimisation and administration of the Learning Management System (LMS), ensuring that training records, learning pathways, user access and reporting requirements are maintained accurately and effectively.

The role will also contribute to the development and maintenance of standard operating procedures (SOP), communications and service improvements that enhance the quality, efficiency and effectiveness of IT Training services.

The post holder will be expected to be knowledgeable in IT/EPR applications and related systems and devices, enabling them to effectively support learners, managers and stakeholders. They will work closely with colleagues across partner organisations and organisational teams to develop innovative ways of supporting learning, improving processes and driving continuous improvement.

As part of supporting a 24/7 NHS service, the post holder may be required to work flexibly, including evenings, nights, weekends and public holidays when necessary.

There will be several key strands to the role:

· Create and maintain training materials and cross-organisational communication cascades to promote IT Training approaches, processes, transformation programmes, and improvement plans.

· Work in partnership with the LMS and Systems Project Manager and Team to optimise the use of the LMS and training tools, ensuring they address complex training pathways and structure and align to the ITCS and LGT Epic Training Strategy and plans.

· Support training, service delivery, and admin and helpdesk function, monitor tasks and quality of outputs to ensure consistency in process implementation and a culture of continuous improvement.

· Support the maintenance of Training SOPs for the IT Training Admin team and cross-organisational processes to ensure an equitable and efficient training service for LGT and partner organisations.

Person specification

Education/ Qualifications

• Degree or equivalent knowledge, skills, and experience.
• Knowledge of clinical pathways, processes and best practices at LGT or partner organisations.
• Epic experience as a trainer or end user.
• Teaching or training qualification E.g: LPI/TPMA/COLF

Previous Experience

• Delivering training in formal or informal facilitated learning to healthcare staff.
• Creating and maintaining training resources and/or user support materials.
• Experience of Learning Management System (LMS), administration and compliance monitoring.
• Epic Credentialed Trainer status.

Skills/ Knowledge/ Ability

• Excellent presentation, facilitation, and coaching skills including accuracy and attention to details.
• Significant knowledge and understanding of current legislative requirements and codes of practice regarding FOI, Data Protection Act and Information Governance
• Excellent communication including written and verbal channels, and stakeholder engagement.
• Knowledge and understanding of the full ADDIE lifecycle.
• Good knowledge of an Acute Trust’s clinical and corporate administrative systems.

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce.

Please note: Information provided during recruitment and pre‑employment checks must be accurate. Misrepresentation may be investigated as fraud and could lead to withdrawal from the process, professional sanctions, or criminal action.

Please note: that sponsorship under the Skilled Worker route is subject to Trust allocation and UK Visas and Immigration (UKVI) approval.

Use of AI in recruitment: We may use artificial intelligence (AI) tools to support the initial review of applications against the essential criteria for this role. Where AI is used, it will support rather than replace human decision-making, and applications will remain subject to appropriate human review.

Employer certification / accreditation badges

Application numbers

To ensure fairness and manageable shortlisting processes, some vacancies may have an application cap. This means the vacancy will close once a set number of applications have been received even if this happens before the advertised closing date.

All applications received before the cap is reached will be considered equally and assessed against the person specification.