Epic Configuration Specialist (12-Month FTC)

Great Ormond Street Hospital for Children NHS Foundation Trust; Greater London; On-site; GBP 58,000 - 65,000; Full time

Job summary

Great Ormond Street Hospital for Children NHS Foundation Trust is seeking two Willow-certified Analysts for 12-month fixed-term maternity cover. The role focuses on Epic configuration in pharmacy workflows, testing, troubleshooting and optimisation, with close collaboration to pharmacy staff and stakeholders.

The successful candidate will supervise team members, document complex workflows, and ensure best-practice configurations while meeting deadlines in a busy hospital setting.

Qualifications

• Willow certification/accreditation is required.
• Experience configuring Epic systems and knowledge of clinical workflows.
• Experience in NHS environment and working with hospital staff.

Responsibilities

• Supervise and provide day-to-day line management to the Configuration Analysts.
• Analyse and document clinical and administrative workflows and reporting requirements.
• Investigate end users' preferences and populate databases during configuration.
• Troubleshoot questions from end users and ensure Epic meets best-practice workflows.
• Log issues and coordinate with supplier to resolve and update systems.
• Escalate unresolved issues through the Configuration Manager or Deputy Head of Design and Delivery.

Skills

Epic Configuration

Communication skills

Project management

Analytical thinking

MS Office literacy

Education

Degree level or equivalent experience

Tools

Epic

MS Office Suite

Job description

Great Ormond Street Hospital for Children NHS Foundation Trust is seeking two Willow-certified Analysts for 12-month fixed-term maternity cover. The role focuses on Epic configuration in pharmacy workflows, testing, troubleshooting and optimisation, with close collaboration to pharmacy staff and stakeholders.

The successful candidate will supervise team members, document complex workflows, and ensure best-practice configurations while meeting deadlines in a busy hospital setting.