Environmental Services Quality Development Officer

We Manage Jobs(WMJobs); Wolverhampton; Hybrid; GBP 36,000 - 41,000; Full time

Job summary

City of Wolverhampton Council is seeking an Environmental Services Quality Development Officer to drive improvements through better systems and digital innovation. You will configure workflows, coordinate system changes, and support IoT deployments while embedding digital solutions in frontline service delivery.

In this hands-on role you’ll work with operational managers and frontline teams to deliver transformation projects, maintain mapping and resident portals, and promote a culture of

Qualifications

• Experience solving problems and improving processes.
• Comfortable learning new technologies and using Excel.
• Familiarity with workflow platforms such as Confirm or similar.

Responsibilities

• Configure and improve operational systems and workflows.
• Coordinate system changes and IoT integrations.
• Support embedding digital solutions into day-to-day service delivery.
• Collaborate with managers, inspectors and frontline teams on transformation projects.

Skills

Problem solving

Learning new technologies

Team collaboration

Tools

Excel

SQL

Confirm (or similar) workflow platforms

Job description

Environmental Services Quality Development Officer

Salary - £36,363 - £40,777 (Grade 6)

Hours - 37 per week

Contract type - Full - time, Fixed - Term Contract until 31 July 2028

Work Style - Flexible with at least 3 days in a council location

Are you passionate about improving services through better systems, smarter processes and digital innovation?

Environmental Services at the City of Wolverhampton Council is delivering an ambitious Digital Transformation Programme, modernising the way frontline services operate through improved systems, automation, digital technology and smarter ways of working.

We’re looking for an enthusiastic Environmental Services Quality Development Officer to become a key member of our transformation team, helping to deliver real improvements across Grounds Maintenance, Street Cleansing and Tree Services.

This is a hands-on role where you’ll configure and improve operational systems, develop workflows, coordinate system changes, support the implementation of new IoT technologies and ensure that digital solutions are successfully embedded into day-to-day service delivery.

Working closely with operational managers, inspectors and, of course, our frontline teams, you’ll help deliver transformation projects, maintain publicly accessible mapping and resident portals, coordinate system integrations including IoT technologies, oversee service devices and champion digital ways of working across the service.

About you

You’ll enjoy solving problems, improving processes and working with people to make services more efficient.

You’ll have experience working with operational systems, implementing change and supporting system users. You’ll be confident learning new technologies, comfortable working with systems such as Confirm or similar workflow management platforms and have experience using Microsoft Excel. Knowledge of SQL or similar query tools would be advantageous.

Most importantly, you’ll be someone who enjoys improving the way services operate and can turn ideas into practical solutions that make a real difference to residents and frontline teams.

Join us and help deliver one of the Council’s most ambitious service transformation programmes.

Please note, as part of the interview process you will be required to undertake a task.

For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.

Should you wish to discuss this opportunity further, please get in touch with Liz Grimshaw, Environmental Digital Transformation Lead - [e-mail]

NJC Pay Award for 2026 / 2027:

The annual pay increases for 2026/27 for NJC Local Government Employees are currently being negotiated and, once agreed, will be effective from 1 April 2026.

Our working arrangements

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for ‘touch down’ space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.

Diversity

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.

We’ve received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.

As of March 2023, the RACE Code Quality Mark signifies ouractiveengagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.

Recruitment of Ex-Offenders

We arecommittedto the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against anyindividualon the basis of a conviction or any other information revealed as a result of a DBS disclosure —

Employment Information & Support

If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please

Attached documents

Environmental Services Quality Development Officer - Job Description and Person Specification 2026.pdf