Environmental Case Officer

Ciwmjobs; Coventry; Hybrid; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Weekend pay increments

28 days annual leave plus holidays

Local Government Pension Scheme

Lifestyle discounts

Wellbeing support

Employee Assistance Programme

Training opportunities

Job summary

Coventry City Council is seeking an Environmental Case Officer to investigate environmental complaints, enforce legislation, and work with residents, businesses and agencies. The role offers varied responsibilities, including out-of-hours enforcement and co-ordinated responses to encampments.

A full UK driving licence is essential, and full training is provided. The position is part-time (27 hours per week) with weekend work, offering strong local government benefits and a clear path to

Qualifications

• Customer-focused approach to outreach and investigations.
• Ability to handle complex issues and communicate with diverse stakeholders.
• Strong written and verbal communication and problem-solving skills.

Responsibilities

• Investigate complaints relating to environmental issues, anti-social behaviour, noise nuisance and nuisance vehicles.
• Enforce environmental legislation using a range of interventions from advice to prosecution.
• Manage cases involving abandoned and untaxed vehicles with DVLA and partners.
• Coordinate responses to unauthorised encampments on Council land.
• Provide guidance to residents, businesses and partner organisations.
• Support out-of-hours enforcement activities including noise monitoring.
• Collaborate with Police, Fire Service and housing providers.
• Maintain accurate case records and contribute to service improvements.

Skills

Customer-focused

Investigation skills

Communication

Problem-solving

Workload management

Education

Full UK driving licence

Job description

Join Our Team and Make a Real Difference in Your Community

Are you passionate about improving local neighbourhoods, tackling environmental noise nuisance and anti-social behaviour, and ensuring residents can enjoy clean, safe environments? If so, we have an exciting opportunity to join our Environmental Enforcement Team. As an Environmental Case Officer, you will play a key role in protecting and enhancing our communities by investigating complaints, enforcing legislation, gathering evidence, and working closely with residents, businesses, partner organisations and enforcement agencies.

This is a varied and rewarding role that offers the opportunity to make a visible impact every day. If you're passionate about protecting communities, tackling environmental issues and delivering excellent public services, we'd love to hear from you.

Working Pattern (27 hours per week)

• Alternate weekends: Saturday and Sunday, 9am–6pm, plus one flexible weekday
• Non-weekend weeks: Three flexible days between Monday and Friday

Key Responsibilities

• Investigating complaints relating to environmental issues, anti-social behaviour, noise nuisance and nuisance vehicles
• Enforcing environmental legislation using a range of interventions, from advice and warnings through to prosecution
• Managing cases involving abandoned and untaxed vehicles, working with the DVLA and partner agencies
• Coordinating responses to unauthorised encampments on Council owned land
• Providing advice and guidance to residents, businesses, councillors and partner organisations
• Supporting out-of-hours enforcement activities, including noise monitoring
• Working closely with agencies such as the Police, Fire Service, housing providers and other local authorities
• Maintaining accurate case records and contributing to service improvements and best practice development

About You

We're looking for a customer-focused individual who can investigate complex issues and communicate effectively with a wide range of people. Strong communication, problem-solving and workload management skills are essential.

Training and Development

At the heart of this role is a commitment to protecting communities and improving the local environment. We understand that candidates may come from a range of professional backgrounds, which is why we provide comprehensive in-house training and ongoing support to help you succeed.

You will work alongside experienced colleagues who will support your development and help you build expertise across a broad range of environmental enforcement activities.

Whilst experience in enforcement or regulatory services would be advantageous, we welcome applications from individuals with transferable skills in investigation, compliance, customer service, community safety, housing, policing, military service, licensing, regulatory services or case management. Full training will be provided for the right candidate.

No formal qualifications are required for this position, however a full UK driving licence and the ability to travel across the city using Council fleet vehicles is essential

What We Offer:

• Additional weekend increment payments apply to this role.
• 28 days annual leave plus bank holidays
• Local Government Pension Scheme
• Lifestyle discounts
• Employee networks and wellbeing support
• Employee Assistance Programme
• Certified training opportunities

Explore the full range of benefits at#MyRewards – Coventry City Council

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

We recognise that AI is now part of everyday life and can be a helpful tool when used appropriately. However, applications should reflect your own skills and experience.

We recognise that you might use AI tools to help with your application. While these tools can be useful, please make sure that all information you provide about your experience, skills, and qualifications is accurate. What matters most to us is hearing about your experience and the achievements that truly reflect you!

Different backgrounds. One goal. Real impact.

At Coventry, we're building a workforce that reflects our diverse communities. Guided by our One Coventry Values, we celebrate inclusion, diversity of thought, and lived experience.

We especially welcome applicants from minority ethnic/global majority, LGBT+, those with a disability, and neurodiverse backgrounds – your voice can help shape a fairer future for our residents. Find out more here -https://www.coventry.gov.uk/council-vacancies