Environmental Business Advisor

ASCO Group Limited; Peterhead; On-site; GBP 25,000 - 35,000; Full time

Job summary

ASCO Group Limited is seeking a dedicated professional in Peterhead for a full-time permanent role. The position involves providing support and advice to clients in waste management, ensuring high-quality service delivery. Responsibilities include client engagement and accurate reporting.

The ideal candidate will have a customer service focus, excellent communication skills, and a background in waste management or oil and gas. Join us in making a positive impact!

Qualifications

• Maintain positive work relationships.
• Deliver first class customer service.
• Communicate effectively with clients.

Responsibilities

• Provide support and advice on waste management.
• Deliver accurate and timely reports.
• Develop relationships with clients.

Skills

Customer service focus

Positive work relationships

Good communication

Organisational skills

Attention to detail

IT literacy

Education

Proven experience in a customer facing role

Background in waste management and oil and gas

Job description

Job Type: Full Time/Permanent

Working Hours: 37.5 hours per week Monday - Friday 08:30 - 16:30

Reporting to the Senior Environmental Business Advisor, this role is responsible for providing support and advice to onshore and offshore clients on all matters relating to waste. Key in liaising with other departments to ensure client service requirements are maintained. Key duties include:

• Present a positive image of the company through first class service delivery and customer engagement.
• Provision of timely and accurate guidance and information.
• Production of weekly, monthly and annual client reporting such as EEMs and KPI logs.
• Production of key account monthly and quarterly slide packs.
• Maintenance of stock of consumables including stock takes, deliveries and ordering.
• Visiting and developing relationships with ASCO Waste Management clients where required.
• Answering enquiries from new and existing customers.
• Booking waste movements.
• Maintenance of internal databases.
• Preparation for and attendance at various client meetings.
• Investigation of non-conformances from clients.
• Share best practice developments across customer base.

Minimum Competencies (Skills, Knowledge and Behaviours)

• Maintains positive work relationships
• Customer service focussed, with a 'can-do' attitude
• Good communicator with professional telephone manner
• Good organisational, planning and time management skills
• Ability to work under pressure whilst maintaining attention to detail
• IT literate with good working knowledge of Microsoft packages

Minimum Qualifications

Desirable Qualifications/Competencies

• Proven experience in a customer facing role
• Background in waste management and/or oil and gas industry