Entry Level Waiting List Secretary

NHS Tayside; Dundee; On-site; GBP 20,000 - 25,000; Full time

Job summary

NHS Tayside is looking for a dedicated individual to support management within the Trauma and Orthopaedic Department at Ninewells Hospital. The role involves managing waiting lists, ensuring effective communication across teams, and providing high-quality patient support in a dynamic environment. Ideal candidates will possess strong organizational skills and healthcare knowledge, ready to face the challenges of a fast-paced setting.

Qualifications

• Experience working in a healthcare setting preferred.
• Understanding of waiting lists management required.
• Familiarity with NHS Tayside Access Policy is advantageous.

Responsibilities

• Support management of waiting lists and theatre activities.
• Communicate with patients, families, and hospital staff.
• Work independently as well as part of a team in a pressurised environment.

Skills

Communication

Organisational skills

Problem-solving

Teamwork

Flexibility

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

An opportunity has arisen for an individual to join our team to provide a key role in supporting the management of our waiting lists, theatre activity, and related matters within the Trauma and Orthopaedic Department. The postholder will be based at Ninewells Hospital and will be expected to cross-cover for others within the team.

You should have proven experience working in a team with an understanding of waiting lists, ideally in a healthcare setting. You should possess excellent communication, organisational, and problem-solving skills. The use of software such as Excel spreadsheets and Microsoft Word is an important part of the day-to-day work. You will need to be a flexible individual with the ability to work independently and as part of a team. Knowledge of NHS Tayside Access Policy and Waiting Times Guidance, as well as experience with Trakcare booking and managing waiting lists, would be advantageous.

The role requires the postholder to communicate professionally with patients, their families, and various hospital staff. This position can sometimes be pressurised; therefore, the ideal candidate would enjoy working in a challenging, fast-paced environment.

You will be required to comply with the Code of Conduct for Healthcare Support Workers in Scotland throughout your employment. Information on the Healthcare Support Worker Regulations can be found on the NHS Tayside microsite on Staffnet > Our Websites > Healthcare Support Workers.

Informal enquiries should be made to Louise Roberts at [phone], ext. 40467, or via email.

Hours of work: 25

Short-listed applicants will be contacted by email. Please check your emails regularly, including your junk/spam folders.

Additional Information For Candidates

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