Entry Level Field Service Engineer – Slough and Surrounding areas

GLORY; Slough; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days' holiday

Company Car

Competitive pension

Private medical insurance

Dental insurance

Life assurance

Employee assistance programme

Wellbeing events

Benefits portal with retail discounts

Job summary

GLORY is seeking an entry-level field service engineer to visit customer sites, diagnose issues, and perform basic networking and hardware tasks. You will start from home, travel to sites with a company car, and complete tasks using a Windows laptop.

The role offers full training, weekend rotation opportunities, and clear progression paths in engineering and leadership. A full UK driving licence is required.

Qualifications

• Some work experience in a customer-facing environment.
• Interest in engineering/technology and practical problem solving.
• Comfortable using a Windows laptop.
• Professional, customer-friendly approach and reliability.

Responsibilities

• Start your day from home, visit customer sites, and manage jobs via our field service system.
• Meet customers, diagnose issues, and keep them updated as you resolve them.
• Use a Windows laptop to review logs, run checks and record work.
• Carry out basic connectivity setup (LAN, IP, device interfaces) with step-by-step training.
• Perform preventive maintenance, replace modules/parts as needed.
• Test equipment and document actions before leaving.
• Use quieter times for learning and training modules.
• Aim for first-time fix with minimal disruption to customers.

Skills

Customer-facing experience

Reliability

Punctuality

Attention to detail

Problem solving

Windows laptop basics

Education

College course in engineering/IT

Tools

Field service system

Windows OS

Job description

An excellent entry point into engineering

If you’re early in your engineering career and motivated by problem-solving, technology, practical work, good attention to detail, and understanding the importance of job-related admin, this role offers a strong foundation and clear development opportunities.

• Field service experience isn’t essential — however, we’re looking for some work experience in a customer-facing environment that can demonstrate reliability, punctuality, and adherence to scheduled working hours — we’re hiring for potential.
• Not a 100% match? Apply anyway. If you’ve got the right attitude, we can help you build the rest.

Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required.

Working pattern

• This is a field role, so start/finish times vary with customer needs and travel.
• Core hours apply; however, because of the nature of the job, flexibility is required.

Weekend rota & earning opportunity

• This role includes participation in a weekend/bank holiday support rota with additional pay.
• Potential of additional earnings through Weekend and Bank Holiday Rota participation.
• Opportunities to earn more by taking on additional weekend cover when available.
• Plus potential bonus and salary progression, subject to performance and business results.

Long-term career progression

Progression opportunities exist for the right person, including:

• Technical progression (advanced diagnostics, product expertise, specialist support).
• Leadership/management progression (coaching, planning, field leadership).

Key Responsibilities

What you’ll do

• Start your day from home, head to customer sites, and manage jobs through our field service system.
• Meet the customer, understand the issue, and keep them updated as you resolve the problem.
• Use a Windows laptop to review system logs, run checks, and record your work.
• Carry out basic connectivity and setup tasks (LAN connections, IP settings, accessing device interfaces). We teach this step-by-step.
• Complete preventative maintenance (cleaning, checks, basic adjustments) and replace modules/parts when needed.
• Test the equipment and clearly document what you’ve done before leaving.
• Use quieter time for structured learning and training modules.

Service levels & priority work

• You’ll work to agreed service levels (SLAs) that help keep customer sites running.
• Most work is planned maintenance and scheduled visits.
• When a site has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams.
• Our aim is always a first-time fix and minimal disruption for the customer.

Training & support

• Structured onboarding and shadowing.
• Product training and access to learning modules/Academy development.
• Ongoing support from schedulers, technical support, and field leadership

What we’re looking for

• Full UK driving licence.
• Interest and understanding of engineering/technology (college course, projects, hobbies or practical experience).
• Comfortable using a Windows laptop and learning new software.
• Some experience of a workplace environment (e.g., part-time job, placement, internship, volunteering or similar) that shows you can be reliable, punctual and customer focused.
• A professional, customer-friendly approach — you represent GLORY on site.

Preferred:

• Some basic networking knowledge (e.g., using Ethernet/LAN, understanding IP addresses, simple connectivity checks).
• Networking self-check (preferred): If you’ve ever set a static IP, logged into a router, or fixed a “no internet” problem at home, not just followed the steps but understand the logic behind them — you’ll fit right in.
• Great fit backgrounds, (examples): college leavers from engineering/IT/technical courses; PC builders; retail/hospitality/customer service roles; practical hobbyists (vehicles/bikes, electronics, DIY repairs, Arduino/Raspberry Pi).
• 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
• Company Car
• Competitive company pension scheme
• Ongoing training and development
• Private medical insurance for all employees (enhanced membership can be purchased for other family members)
• Dental insurance for all employees
• Life assurance
• Employee assistance programme
• Employee Wellbeing events and Mental Health First Aiders
• Employee My Benefits portal offering extensive retail discount