Entry Level Field Service Engineer – North Bristol, South Gloucestershire area

GLORY; West of England; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Holiday allowance

Company car

Pension

Private medical insurance

Dental insurance

Life assurance

Employee assistance

Wellbeing events

Benefits portal

Job summary

GLORY in the United Kingdom is seeking a field service technician early in their engineering career. You will start from home, visit customer sites, diagnose issues, and log work using a Windows laptop. The role includes a company car, training, and a weekend/Bank Holiday rota with additional pay.

Keen on problem solving and reliable attendance, you will join a team that supports progression into advanced diagnostics and leadership over time.

Qualifications

• Full UK driving licence is essential.
• Interest in engineering/tech and practical problem solving.
• Comfortable using a Windows laptop and learning new software.
• Experience in a customer-facing environment showing reliability and punctuality.

Responsibilities

• Start your day from home, travel to customer sites, and manage jobs.
• Meet customers, identify issues, and provide updates as you resolve them.
• Use a Windows laptop to review logs, run checks, and record work.
• Carry out basic connectivity tasks (LAN, IP settings) with guided training.
• Perform preventative maintenance and replace parts when needed.
• Test equipment and clearly document actions before leaving.
• Utilise quieter times for training modules and learning.

Skills

Driving licence

Engineering interest

Customer service

Windows laptop

Job description

If you’re early in your engineering career and motivated by problem-solving, technology, practical work, good attention to detail, and understanding the importance of job-related admin, this role offers a strong foundation and clear development opportunities.

• Field service experience isn’t essential — however, we’re looking for some work experience in a customer‑facing environment that can demonstrate reliability, punctuality, and adherence to scheduled working hours — we’re hiring for potential.
• Not a 100% match? Apply anyway. If you’ve got the right attitude, we can help you build the rest.

Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required.

Working pattern

• This is a field role, so start/finish times vary with customer needs and travel.
• Core hours apply; however, because of the nature of the job, flexibility is required.

Weekend rota & earning opportunity

• This role includes participation in a weekend/bank holiday support rota with additional pay.
• Potential of additional earnings through Weekend and Bank Holiday Rota participation.
• Opportunities to earn more by taking on additional weekend cover when available.
• Plus potential bonus and salary progression, subject to performance and business results.

Long-term career progression

Progression opportunities exist for the right person, including:

• Technical progression (advanced diagnostics, product expertise, specialist support).
• Leadership/management progression (coaching, planning, field leadership).

Key Responsibilities

What you’ll do

• Start your day from home, head to customer sites, and manage jobs through our field service system.
• Meet the customer, understand the issue, and keep them updated as you resolve the problem.
• Use a Windows laptop to review system logs, run checks, and record your work.
• Carry out basic connectivity and setup tasks (LAN connections, IP settings, accessing device interfaces). We teach this step‑by‑step.
• Complete preventative maintenance (cleaning, checks, basic adjustments) and replace modules/parts when needed.
• Test the equipment and clearly document what you’ve done before leaving.
• Use quieter time for structured learning and training modules.

Service levels & priority work

• You’ll work to agreed service levels (SLAs) that help keep customer sites running.
• Most work is planned maintenance and scheduled visits.
• When a site has a time‑critical issue, you’ll prioritise it with support from scheduling and technical teams.
• Our aim is always a first‑time fix and minimal disruption for the customer.

Training & support

• Structured onboarding and shadowing.
• Product training and access to learning modules/Academy development.
• Ongoing support from schedulers, technical support, and field leadership

What we’re looking for

• Full UK driving licence.
• Interest and understanding of engineering/technology (college course, projects, hobbies or practical experience).
• Comfortable using a Windows laptop and learning new software.
• Some experience of a workplace environment (e.g., part‑time job, placement, internship, volunteering or similar) that shows you can be reliable, punctual and customer focused.
• A professional, customer‑friendly approach — you represent GLORY on site.

Preferred:

• Some basic networking knowledge (e.g., using Ethernet/LAN, understanding IP addresses, simple connectivity checks).
• Networking self-check (preferred): If you’ve ever set a static IP, logged into a router, or fixed a “no internet” problem at home, not just followed the steps but understand the logic behind them — you’ll fit right in.
• Great fit backgrounds, (examples): college leavers from engineering/IT/technical courses; PC builders; retail/hospitality/customer service roles; practical hobbyists (vehicles/bikes, electronics, DIY repairs, Arduino/Raspberry Pi).
• 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
• Company Car
• Competitive company pension scheme
• Ongoing training and development
• Private medical insurance for all employees (enhanced membership can be purchased for other family members)
• Dental insurance for all employees
• Life assurance
• Employee assistance programme
• Employee Wellbeing events and Mental Health First Aiders
• Employee My Benefits portal offering extensive retail discount