Entry Level/ Field Service Engineer - Luton

Glory Global; Luton; Remote; GBP 21,000 - 32,000; Full time

Benefits offered by this job

25 days' holiday + bank holidays

Company car

Private medical insurance

Dental insurance

Life assurance

Employee wellbeing programs

Training and development

Employee discounts

Job summary

Glory Global is seeking an entry‑level Field Service Engineer in Luton. You will start from home, visit customer sites, and manage service jobs with support from our scheduling and technical teams. A strong customer focus and reliable attendance are essential, with training provided to build product knowledge.

The role offers field-based work, a company vehicle, and ongoing development opportunities. A driving licence is required, and weekend rota participation with additional pay is possible.

Qualifications

• Some work experience in a customer-facing environment showing reliability and punctuality.
• Interest and understanding of engineering/technology (college course, projects, hobbies).
• Comfortable using a Windows laptop and learning new software.
• Part-time job, placement, internship, volunteering or similar illustrating reliability and customer focus.

Responsibilities

• Start your day from home, travel to customer sites, and manage jobs through our field service system.
• Meet the customer, diagnose the issue, and keep them updated as you resolve it.
• Use a Windows laptop to review system logs, run checks, and record work.
• Carry out basic networking checks and setup tasks under guided training.
• Perform preventative maintenance and replace modules/parts when needed.
• Test equipment and document actions clearly before leaving site.
• Utilise quieter times for learning and Academy training modules.

Skills

Customer-facing experience

Reliable & punctual

Windows laptop use

Willingness to learn

Education

College course in engineering/IT

Tools

Field service software

Networking basics

Job description

Entry Level/ Field Service Engineer - Luton

An excellent entry point into engineering
If you’re early in your engineering career and motivated by problem-solving, technology, practical work, good attention to detail, and understanding the importance of job-related admin, this role offers a strong foundation and clear development opportunities.

• Field service experience isn’t essential — however, we’re looking for some work experience in a customer-facing environment that can demonstrate reliability, punctuality, and adherence to scheduled working hours — we’re hiring for potential.

Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required.

Working pattern

• This is a field role, so start/finish times vary with customer needs and travel.
• Core hours apply; however, because of the nature of the job, flexibility is required.

Weekend rota & earning opportunity

• This role includes participation in a weekend/bank holiday support rota with additional pay.
• Potential of additional earnings through Weekend and Bank Holiday Rota participation.
• Opportunities to earn more by taking on additional weekend cover when available.
• Plus potential bonus and salary progression, subject to performance and business results.

Long-term career progression

Progression opportunities exist for the right person, including:

• Technical progression (advanced diagnostics, product expertise, specialist support).
• Leadership/management progression (coaching, planning, field leadership).

Key Responsibilities

What you’ll do

• Start your day from home, head to customer sites, and manage jobs through our field service system.
• Meet the customer, understand the issue, and keep them updated as you resolve the problem.
• Use a Windows laptop to review system logs, run checks, and record your work.
• Carry out basic connectivity and setup tasks (LAN connections, IP settings, accessing device interfaces). We teach this step-by-step.
• Complete preventative maintenance (cleaning, checks, basic adjustments) and replace modules/parts when needed.
• Test the equipment and clearly document what you’ve done before leaving.
• Use quieter time for structured learning and training modules.

Service levels & priority work

• You’ll work to agreed service levels (SLAs) that help keep customer sites running.
• Most work is planned maintenance and scheduled visits.
• When a site has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams.
• Our aim is always a first-time fix and minimal disruption for the customer.

Training & support

• Structured onboarding and shadowing.
• Product training and access to learning modules/Academy development.
• Ongoing support from schedulers, technical support, and field leadership

What we’re looking for

• Full UK driving licence.
• Interest and understanding of engineering/technology (college course, projects, hobbies or practical experience).
• Comfortable using a Windows laptop and learning new software.
• Some experience of a workplace environment (e.g., part-time job, placement, internship, volunteering or similar) that shows you can be reliable, punctual and customer focused.
• A professional, customer-friendly approach — you represent GLORY on site.

Preferred:

• Some basic networking knowledge (e.g., using Ethernet/LAN, understanding IP addresses, simple connectivity checks).
• Networking self-check (preferred): If you’ve ever set a static IP, logged into a router, or fixed a “no internet” problem at home, not just followed the steps but understand the logic behind them — you’ll fit right in.
• Great fit backgrounds, (examples): college leavers from engineering/IT/technical courses; PC builders; retail/hospitality/customer service roles; practical hobbyists (vehicles/bikes, electronics, DIY repairs, Arduino/Raspberry Pi).
• 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
• Company Car
• Competitive company pension scheme
• Ongoing training and development
• Private medical insurance for all employees (enhanced membership can be purchased for other family members)
• Dental insurance for all employees
• Life assurance
• Employee assistance programme
• Employee Wellbeing events and Mental Health First Aiders
• Employee My Benefits portal offering extensive retail discounts