Entry Level Field Service Engineer – Ipswich and Surrounding areas

GLORY; Ipswich; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

25 days' holiday + bank holidays

Company car

Pension scheme

Private medical insurance

Dental insurance

Life assurance

Income protection

Employee assistance programme

Wellbeing events

Benefits portal

Job summary

GLORY is seeking an entry-level field engineer to service customer sites from a home start. You will travel to sites, diagnose issues, document actions, and perform basic connectivity tasks. Training is provided, with progression into advanced diagnostics and leadership opportunities as you grow.

The role involves flexible hours, field-based work, and participation in a weekend/bank holiday rota with extra pay. A full UK driving licence and a customer-friendly approach are essential.

Qualifications

• Full UK driving licence.
• Interest and understanding of engineering/technology.
• Comfortable using a Windows laptop and learning new software.
• Some workplace experience demonstrating reliability, punctuality and customer focus.
• Professional, customer-friendly approach — you represent GLORY on site.

Responsibilities

• Start your day from home, head to customer sites, and manage jobs through our field service system.
• Meet the customer, understand the issue, and keep them updated as you resolve the problem.
• Carry out basic connectivity tasks and device setup; we provide training.
• Carry out preventative maintenance and replace modules/parts when needed.
• Test the equipment and document actions before leaving.
• Work to agreed service levels and prioritise issues with scheduling/technical teams.

Skills

Customer facing experience

Reliability

Punctuality

Attention to detail

Problem solving

Flexibility

Tools

Windows laptop

Job description

An excellent entry point into engineering

If you’re early in your engineering career and motivated by problem-solving, technology, practical work, good attention to detail, and understanding the importance of job-related admin, this role offers a strong foundation and clear development opportunities.

• Field service experience isn’t essential — however, we’re looking for some work experience in a customer-facing environment that can demonstrate reliability, punctuality, and adherence to scheduled working hours — we’re hiring for potential.

Field-based (home-start) | Company Vehicle | Full Training Provided | Driving Licence Required.

Working pattern

• This is a field role, so start/finish times vary with customer needs and travel.


• Core hours apply; however, because of the nature of the job, flexibility is required.

Weekend rota & earning opportunity

• This role includes participation in a weekend/bank holiday support rota with additional pay.


• Potential of additional earnings through Weekend and Bank Holiday Rota participation.


• Opportunities to earn more by taking on additional weekend cover when available.


• Plus potential bonus and salary progression, subject to performance and business results.

Long-term career progression

Progression opportunities exist for the right person, including:

• Technical progression (advanced diagnostics, product expertise, specialist support).


• Leadership/management progression (coaching, planning, field leadership).

Key Responsibilities

What you’ll do

• Start your day from home, head to customer sites, and manage jobs through our field service system.


• Meet the customer, understand the issue, and keep them updated as you resolve the problem.


• Use a Windows laptop to review system logs, run checks, and record your work.


• Carry out basic connectivity and setup tasks (LAN connections, IP settings, accessing device interfaces). We teach this step-by-step.


• Complete preventative maintenance (cleaning, checks, basic adjustments) and replace modules/parts when needed.


• Test the equipment and clearly document what you’ve done before leaving.


• Use quieter time for structured learning and training modules.

Service levels & priority work

• You’ll work to agreed service levels (SLAs) that help keep customer sites running.


• Most work is planned maintenance and scheduled visits.


• When a site has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams.


• Our aim is always a first-time fix and minimal disruption for the customer.

Training & support

• Structured onboarding and shadowing.


• Product training and access to learning modules/Academy development.


• Ongoing support from schedulers, technical support, and field leadership

What we’re looking for

Essential:

• Full UK driving licence.


• Interest and understanding of engineering/technology (college course, projects, hobbies or practical experience).


• Comfortable using a Windows laptop and learning new software.


• Some experience of a workplace environment (e.g., part-time job, placement, internship, volunteering or similar) that shows you can be reliable, punctual and customer focused.


• A professional, customer-friendly approach — you represent GLORY on site.

Preferred:

• Some basic networking knowledge (e.g., using Ethernet/LAN, understanding IP addresses, simple connectivity checks).


• Networking self-check (preferred): If you’ve ever set a static IP, logged into a router, or fixed a “no internet” problem at home, not just followed the steps but understand the logic behind them — you’ll fit right in.


• Great fit backgrounds, (examples): college leavers from engineering/IT/technical courses; PC builders; retail/hospitality/customer service roles; practical hobbyists (vehicles/bikes, electronics, DIY repairs, Arduino/Raspberry Pi).

Job Benefits

• 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days


• Company Car


• Competitive company pension scheme


• Ongoing training and development


• Private medical insurance for all employees (enhanced membership can be purchased for other family members)


• Dental insurance for all employees


• Life assurance


• Income protection scheme


• Employee assistance programme


• Employee Wellbeing events and Mental Health First Aiders


• Employee My Benefits portal offering extensive retail discount