Entertainment Operations Lead

inploi; Hall; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free gym access

28 days annual leave

Pension scheme

Cycle to Work Scheme

Discounted food onsite

Job summary

Thoresby Hall, part of Warner Hotels Group, is seeking an Entertainment Supervisor to oversee entertainment delivery during shifts, ensuring high service standards and guest satisfaction.

The role blends operational leadership with guest-focused problem solving, coordinating with managers, handling VIPs, and supervising teams across departments. The position offers development opportunities and a supportive workplace in a historic setting.

Qualifications

• Experience in entertainment operations or supervisory roles.
• Strong communication and leadership skills.
• Ability to manage priorities in a fast-paced environment.
• Commercial awareness and understanding of guest experience impact.

Responsibilities

• Act as on-shift leader across the department.
• Monitor operational standards and efficiency in all areas.
• Coordinate with department managers to resolve issues promptly.
• Serve as the main guest contact during the shift and handle queries.
• Maintain visibility in public areas to support engagement and satisfaction.
• Provide on-shift support and guidance to teams across all departments.
• Reallocate resources during busy periods to maintain service levels.
• Motivate teams and lead by example with a positive, collaborative approach.
• Ensure adherence to H&S regulations, hygiene standards and company policies.
• Act as the person responsible for emergency procedures, fire safety, and first aid.
• Complete incident reports and escalate as needed.
• Monitor upselling opportunities across rooms, F&B, leisure and retail.
• Ensure correct cash handling and billing processes.
• Support cost control while protecting guest experience.
• Conduct thorough shift handovers and prepare shift reports.
• Communicate urgent matters to senior leadership promptly.
• Liaise with organisers and internal teams to ensure requirements are met.
• Take decisive action during emergencies or unexpected issues.
• Coordinate teams to minimise disruption and ensure guest safety.
• Strong knowledge of live event coordination and technical requirements.
• Ability to adapt quickly and manage priorities in a fast-paced environment.
• Previous experience in entertainment operations or supervisory roles.
• Excellent communication and leadership skills.
• Commercial awareness and understanding of guest experience impact.

Skills

Live event coordination

Leadership

Guest experience focus

Communication

Problem solving

Job description

Thoresby Hall, part of Warner Hotels Group, is seeking an Entertainment Supervisor to oversee entertainment delivery during shifts, ensuring high service standards and guest satisfaction.

The role blends operational leadership with guest-focused problem solving, coordinating with managers, handling VIPs, and supervising teams across departments. The position offers development opportunities and a supportive workplace in a historic setting.