Enterprise Support Manager, Strategic Industries - Global Financial Services

AWS EMEA SARL (UK Branch); London; On-site; GBP 70,000 - 95,000; Full time

Job summary

A leading cloud platform is seeking an Enterprise Support Manager for the Strategic Industries team in London. This role involves overseeing technical operations for top-tier clients, advocating for customer needs and leading a team of Technical Account Managers. Ideal candidates will possess extensive leadership experience and a strong background in cloud services.

Benefits

Flexible work culture

Mentorship and career growth resources

Inclusive team culture

Work-life balance commitment

Qualifications

• 7+ years managing Technical teams.
• Experience in technical account management or consulting.
• Ability to create innovative processes.

Responsibilities

• Lead a team of Technical Account Managers.
• Engage with C-Level executives for operational plans.
• Champion for Enterprise customers' needs.

Skills

Leadership

Stakeholder management

Communication

Strategic management

Education

Bachelor's Degree in Computer Science, Math

Job description

Social network you want to login/join with:

Enterprise Support Manager, Strategic Industries - Global Financial Services, London

col-narrow-left

Client:

AWS EMEA SARL (UK Branch)

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

175109525d2e

Job Views:

29

Posted:

22.06.2025

Expiry Date:

06.08.2025

col-wide

Job Description:

As an increasing number of large enterprises move their critical systems to the cloud, we are in need of high-powered technical leaders to help Amazon’s largest and most strategically important customers navigate the operational challenges of cloud computing. You will work with our top-tier customers, supporting the software development life-cycle for cloud services, operations management of active services, and business relationships with AWS.

In this role, you will have the opportunity to help shape and execute a strategy to build mind-share and broad use of Amazon Web Services with one of our largest customers. You must possess management and customer-facing skills that enable you to represent AWS well within a customer’s environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management. You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings and quick innovation available only in the cloud.

As Enterprise Support Manager, you will lead a team of Technical Account Managers who are the primary operational point of contact for your customer, helping to plan, review, and oversee ongoing operations of business critical applications. You will leverage your broad experience to work closely with sales leadership to plan and ensure successful launch and operations of AWS’s largest application workloads. You will lead operations reviews, both internally and with your customers, while constantly seeking ways to improve your customer’s AWS experience. In this role, you will also act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities
Every day will bring new and exciting challenges on the job while you:

Champion and advocate for Enterprise customers within Amazon Web Services (be their voice)
Develop the team responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud

Help Enterprise customers define IT and business processes that work well with cloud deployments
Engage with Director and C-Level executives to translate business needs into technical and operational plans
Work with AWS executive leadership to influence the product roadmap
Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning

About the team
In GFS, we provide support to some of the world's largest financial services industries. We align ourselves with our customers to support their adoption of the cloud. We analyze and assist with financial goals, performance goals, and partner with our customers to provide a cloud experience that suits their needs. We cover the divisions of capital markets, insurance, and banking and payments.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- Bachelor's Degree in Computer Science, Math, or related discipline, or equivalent work experience
- 7+ year experience in leading/managing Technical teams
- Ability to hire and develop technical teams
- Ability to create innovative mechanisms and process
- Record of leading projects / initiatives to improve support-related processes and the customer’s technical support experience

PREFERRED QUALIFICATIONS

- Experience scaling an organization through rapid growth or expansion
- Previous experience in technical account management, business relationship management or consulting
- An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)
- Proficient in communicating complex ideas, either with the written word or in presentations
- Ability of Stakeholder management, especially during crisis and business critical situations
- Ability to influences customer and organizational priorities to meet customer needs
- Strategic management demonstrable experience