Enterprise Solutions Architect

Prodapt; Milton Keynes; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is on the lookout for an experienced Enterprise Solutions Architect to join their dynamic team in Milton Keynes. This role offers the opportunity to design and implement cutting-edge OSS/BSS solutions that will enhance telecommunications services and improve customer experiences. The ideal candidate will have a strong background in Salesforce architecture and Lead to Cash processes, along with a passion for innovation. With a hybrid work model, this position allows for flexibility while contributing to meaningful projects in the telecommunications sector. If you're ready to make an impact and drive technological advancements, this role is for you.

Qualifications

• 10+ years in telecommunications architecture, focusing on OSS/BSS.
• Strong expertise in Salesforce architecture and solutions.

Responsibilities

• Design and architect OSS/BSS solutions for telecommunications.
• Collaborate with teams to integrate Salesforce with existing systems.

Skills

Telecommunications Architecture

OSS/BSS Solutions

Salesforce Architecture

Lead to Cash Processes

Service Delivery Frameworks

Problem-Solving

Communication Skills

Education

Bachelor's Degree in Computer Science

Tools

Salesforce

APIs

Job description

Prodapt Milton Keynes, England, United Kingdom

Enterprise Solutions Architect

Prodapt Milton Keynes, England, United Kingdom

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Employment Type: Contract Outside of IR35

Duration: 6 Months

Candidate Should be able to start immediately

Location: Milton Keynes, UK

Mode: Hybrid

About Company:

Prodapt is the largest & fastest growing specialized firm serving in Connectedness vertical.

Present across 5 continents, delivering futuristic solutions & AI-driven services to global CSPs, and digital platform & software firms. Prodapt’s customers range from telecom operators, digital/multi-service providers (D/MSPs), technology and digital platform companies in the business of connectedness. Prodapt builds, integrates, and operates solutions enabling next-generation technologies and innovations.

Job Summary:

We are seeking an experienced Telecom Solution Architect with a strong background in OSS/BSS and Salesforce architecture. The ideal candidate will have a comprehensive understanding of the Lead to Cash process, Service Delivery frameworks, and some familiarity with Service Management principles. You will play a critical role in designing and implementing innovative solutions that enhance our telecommunications services and improve customer experiences.

Key Responsibilities:

• Design and architect end-to-end OSS/BSS solutions tailored to meet the needs of our telecommunications services.
• Collaborate with cross-functional teams to integrate Salesforce capabilities with existing systems and processes.
• Analyze business requirements and translate them into technical specifications, ensuring alignment with Lead to Cash processes.
• Develop and implement Service Delivery models that optimize operational efficiency and enhance service quality.
• Utilize Salesforce tools and features to streamline processes, improve customer interactions, and support sales functions.
• Provide guidance on best practices for Service Management, leveraging industry standards to enhance service delivery.
• Lead technical discussions and workshops with stakeholders to gather requirements and present solutions.
• Mentor and support junior architects and developers in the team, fostering a culture of knowledge sharing and continuous improvement.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 10+ years of experience in telecommunications architecture, specifically in OSS/BSS environments.
• Strong expertise in Salesforce architecture, with demonstrated experience in implementing Salesforce solutions.
• In-depth understanding of Lead to Cash processes, including order management, billing, and revenue recognition.
• Familiarity with Service Delivery methodologies and frameworks, as well as Service Management concepts.
• Excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment.
• Strong communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.

Preferred Qualifications:

• Salesforce certifications (e.g., Salesforce Architect).
• Experience with integration tools and APIs in the telecom domain.
• Knowledge of industry standards and regulations related to telecommunications services.
• Solution Design:
• Architect and design comprehensive OSS/BSS solutions that cater to the specific needs of telecommunications services.
• Ensure that solutions align with industry standards and best practices.
• Integration Management:
• Collaborate with IT and business teams to integrate Salesforce functionalities with existing OSS/BSS systems.
• Oversee the use of APIs and integration tools to facilitate seamless data flow between systems.
• Requirements Analysis:
• Gather and analyze business requirements related to Lead to Cash processes and Service Delivery.
• Translate these requirements into detailed technical specifications that guide the development process.
• Service Delivery Optimization:
• Develop models for Service Delivery that enhance operational efficiency and improve service quality.
• Implement processes that ensure timely delivery of services and customer satisfaction.
• Utilize Salesforce tools (e.g., Sales Cloud, Service Cloud) to streamline Lead to Cash processes, enhance customer interactions, and support sales and marketing functions.
• Ensure that Salesforce solutions are scalable and adaptable to business growth.
• Stakeholder Engagement:
• Lead technical discussions and workshops with stakeholders to gather insights and present architectural solutions.
• Communicate complex technical concepts clearly to non-technical stakeholders.
• Technical Documentation:
• Create and maintain comprehensive documentation of architectural designs, integration processes, and system configurations.
• Ensure documentation is updated as systems evolve and new solutions are implemented.
• Quality Assurance:
• Establish and enforce quality standards for solution development and implementation.
• Conduct reviews and performance assessments of implemented solutions to ensure they meet operational requirements.

Responsibilities

• Architectural Strategy:
• Develop and maintain the overall architectural vision of the organization, ensuring alignment with business goals.
• Assess and recommend new technologies and tools that can enhance the organization’s capabilities and efficiency.
• Cross-Functional Collaboration:
• Work closely with various departments (e.g., IT, Operations, Sales) to ensure that solutions meet the needs of all stakeholders.
• Identify potential risks associated with architectural decisions and create mitigation strategies.
• Lead projects from an architectural perspective, ensuring that timelines, budgets, and quality standards are met.
• Stay updated on industry trends and emerging technologies, continuously seeking ways to improve existing solutions and processes.
• Client Interaction:
• Engage with clients to understand their needs and provide tailored architectural solutions that address their challenges.

Interview Process:

• 2 Technical Interview with Internal Team & Client

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Telecommunications

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