Enterprise Service Delivery Manager - IT, Cloud & Security

Kerv; Greater London; On-site; GBP 65,000 - 85,000; Full time

Job summary

Kerv is seeking a Service Delivery Manager to serve as the primary advocate for a portfolio of large enterprise clients in England. The successful candidate will ensure services meet contractual obligations and drive continuous improvement initiatives.

This role demands strong stakeholder management skills, operational excellence, and a proven ITIL service management understanding. Expectations include monitoring service performance, enhancing customer satisfaction, and managing escalations effectively.

The role embodies Kerv's core values, focusing on customer-first approaches and collaborative teamwork.

Qualifications

• Proven experience as a Service Delivery Manager within a Tier-1 service provider or managed services environment.
• Track record of managing services for large enterprise or public sector customers.
• Strong understanding of ITIL service management processes.

Responsibilities

• Act as the primary contact for operational service matters.
• Build strong stakeholder relationships and trust.
• Monitor service performance against SLAs and KPIs.
• Manage escalations effectively.
• Identify opportunities for service growth.

Skills

Stakeholder management

ITIL service management processes

Organizational skills

Relationship-building

Communication

Education

ITILv4 Foundation

Bachelor's degree in relevant field

Job description

Kerv is seeking a Service Delivery Manager to serve as the primary advocate for a portfolio of large enterprise clients in England. The successful candidate will ensure services meet contractual obligations and drive continuous improvement initiatives.

This role demands strong stakeholder management skills, operational excellence, and a proven ITIL service management understanding. Expectations include monitoring service performance, enhancing customer satisfaction, and managing escalations effectively.

The role embodies Kerv's core values, focusing on customer-first approaches and collaborative teamwork.