Enterprise Integration Product Manager

Experis; Sheffield; Hybrid; GBP 90,000 - 99,000; Full time

Benefits offered by this job

Umbrella

BPSS eligibility

Job summary

Experis seeks an Enterprise Integration Product Manager in Sheffield to lead a multi-quarter roadmap for middleware platforms including IBM MQ, ACE and ITX. You will shape standards, drive lifecycle management, and manage governance across regions while ensuring service health and regulatory readiness.

The role requires strong stakeholder skills, experience with observability tools (ITM/Instana), and a proven track record in complex enterprise estates. Umbrella arrangement with hybrid work setup.

Qualifications

• Strong experience in product/service management for enterprise platforms (middleware, integration, messaging, monitoring/observability).
• Deep knowledge of IBM MQ and solid working knowledge of ACE, ITX and observability tools (ITM/Instana or equivalent).
• Proven track record in platform lifecycle management (upgrade programs, standardization, deprecation, tech debt).
• Strong operational mindset: incident/problem management, capacity planning, resilience (HA/DR).
• Ability to influence across multiple teams and senior stakeholders.

Responsibilities

• Define and maintain a multi-quarter product roadmap covering currency, resilience, security improvements, automation and consumer experience.
• Own platform lifecycle management across the estate: standard versions, upgrade plans, deprecation/exit strategy, and technical debt prioritization.
• Set and maintain standards and reference patterns for IBM MQ, ACE, ITX and observability tooling.
• Lead governance forums to manage exceptions, reduce fragmentation, and improve time-to-deliver for consuming teams.
• Maintain product documentation and service catalogue entries, ensuring clarity on what's supported and how to consume.
• Be accountable for service health outcomes: availability, stability, performance, capacity and resilience.
• Define and track SLIs/SLOs and KPIs (incident trends, MTTR, change failure rate, platform performance).
• Drive operational excellence through major incident reviews, problem management, and runbook maturity.

Skills

Enterprise product management

IBM MQ

ACE

ITX

ITM/Instana

Stakeholder management

Regulatory awareness

Platform lifecycle management

Multi-region deployments

Tools

IBM MQ

ACE

ITX

ITM/Instana

Job description

Role Title: Enterprise Integration Product Manager

Location: Sheffield

Work Setup: 60% office 40% home

Duration: 31/05/2027

Rate 490 - 538

CONTRACTOR MUST BE ELIGIBLE FOR BPSS

UMBRELLA

Role Description:

Principal responsibilities:

• Define and maintain a multi-quarter product roadmap covering currency, resilience, security improvements, automation and consumer experience.
• Own platform lifecycle management across the estate: standard versions, upgrade plans, deprecation/exit strategy, and technical debt prioritization.Shape and priorities demand using transparent criteria (risk reduction, service stability, regulatory requirements, cost, and customer impact).
• Set and maintain standards and reference patterns for:
  IBM MQ (configuration baselines, connectivity patterns, TLS/mTLS, authorization, auditing/logging).
• ACE (integration patterns, deployment/runtime standards, operational governance).
• ITX (map governance, version control, runtime deployment and controls).
  ITM/Instana (monitoring coverage, alert policy, dashboards, noise reduction standards).
• Lead governance forums to manage exceptions, reduce fragmentation, and improve time-to-deliver for consuming teams.
• Maintain product documentation and service catalogue entries, ensuring clarity on "what's supported" and "how to consume".
• Be accountable for service health outcomes: availability, stability, performance, capacity and resilience.
• Define and track SLIs/SLOs and KPIs (incident trends, MTTR, change failure rate, platform performance indicators).
• Drive operational excellence through:
• Major incident review leadership and root cause elimination
• Problem management, reliability engineering initiatives and runbook maturity
• Ensure DR/HA expectations are defined, tested, and evidenced.

Success measures (example KPIs):

Reduction in high-severity incidents and repeat issues; improved MTTR.

% estate on supported versions (MQ/ACE/ITX) and patch/vulnerability compliance within agreed timelines.

Monitoring/observability coverage via ITM/Instana; reduced alert noise and increased actionable alert rate.

Demonstrable cost optimization (license efficiency, consolidation outcomes).

Delivery of roadmap commitments on time with clear consumer satisfaction feedback.

Skills & experience:

• Strong experience in product/service management for enterprise platforms (middleware, integration, messaging, monitoring/observability), ideally in a regulated environment
• Deep knowledge of IBM MQ and solid working knowledge of ACE, ITX and observability tools (ITM/Instana or equivalent).
• Proven track record in platform lifecycle management (upgrade programs, standardization, deprecation, tech debt).
• Strong operational mindset: incident/problem management, capacity planning, resilience (HA/DR), SLI/SLO-based performance management.
• Strong stakeholder management and ability to influence across multiple teams and senior stakeholders.
• Experience managing large-scale, multi-region deployments of messaging/integration/observability platforms across multiple geographies and time zones, including operating model alignment (follow-the-sun support), standardization across regions, and managing regional regulatory/latency constraints.
• Proven delivery experience with IBM MQ in a complex enterprise estate (hundreds/thousands of queue managers or large application population)