Enterprise Customer Success Manager (DACH)

Global-e Online Ltd.; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An innovative firm is seeking a dynamic Enterprise Customer Success Manager to enhance client relationships and drive revenue growth in the DACH region. This hybrid role requires a blend of strategic insight, strong communication skills, and a passion for customer success. You will work closely with key clients, providing them with valuable insights and ensuring their needs are met through collaboration with internal teams. With a focus on long-term client success, you will play a crucial role in expanding business opportunities. If you're ready to make a significant impact in a thriving global company, this is the perfect opportunity for you.

Qualifications

• 2+ years in Account Management or Customer Success roles.
• Experience in B2B, software, logistics, or SaaS preferred.

Responsibilities

• Lead contact for clients, ensuring swift processes.
• Develop trusted advisor relationships with key accounts.
• Generate revenue through upselling and cross-selling.

Skills

Account Management

Customer Success Management

Analytical Skills

Negotiation Skills

Presentation Skills

Fluency in English

Fluency in German

Education

BA/BS degree or equivalent

Job description

Enterprise Customer Success Manager (DACH)

• United Kingdom, London

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth.

Founded in 2013 and operating from several offices worldwide, Global-e is the chosen partner of hundreds of global retailers and brands, including Harrods, Victoria Secret, Hugo Boss, Etam, Montblanc, Forever 21, Versace, Iconic and more.

We are looking for an Enterprise Customer Success Manager (CSM) who will partner with Global-e and ensure the long-term success of our Enterprise clients in the DACH region.

The CSM will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends and liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients’ needs.

This is a hybrid position with 3 days in the office and 2 days remote.

Responsibilities:

• Operate as the lead point of contact for all clients, liaising with the relevant teams at Global-e to ensure a quick and swift process.
• Develop a trusted advisor relationship with key accounts, mainly with C-levels.
• Generate revenue through up-selling and cross-selling existing accounts.
• Proactively identify expansion opportunities in addition to any red flags.
• Prepare periodic performance reports and QBRs covering and analyzing clients’ KPIs.
• Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
• Build and maintain strong and long-lasting client relationships.

Requirements

• Written and verbal fluency in English and German (fluency in any additional languages is desirable).
• At least 2+ years experience in an Account Management or Customer Success Manager role.
• Prior B2B experience in a software, logistics or SaaS company preferred.
• Proven ability to manage multiple projects at a time.
• Experience in generating revenue by expanding on an existing book-of-business.
• Experience in delivering client-focused solutions based on customer needs.
• Strong analytical skills with the ability to present data and trends to internal and external clients.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels.
• Excellent listening, negotiation and presentation skills.
• BA/BS degree or equivalent preferable.

Note: Unfortunately, we are unable to support with visa sponsorships.

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international team.