Enterprise Customer Success Lead - LegalTech AI

Clio; Greater London; Hybrid; GBP 76,000 - 103,000; Full time

Benefits offered by this job

Flexible hybrid work environment

25 days holiday + bank holidays

Private Healthcare with Life Insurance

Pension contribution

Professional development

Clioversary recognition program

Job summary

Clio is seeking an Enterprise Customer Success Manager to lead executive relationships with large, complex law firms. You will map business objectives to platform capabilities, drive value and ROI, and lead multi‑threaded programs across operations and strategy.

You will coordinate onboarding with services, product, and engineering, and advise on platform strategy, renewal economics, and opportunity expansion, delivering measurable outcomes.

Qualifications

• Experience managing large, complex enterprise accounts with retention and expansion outcomes.
• Genuine C-suite and Board-level presence to influence senior stakeholders.
• Strong commercial awareness, renewal mechanics and value positioning.
• Excellent programme and project management instincts across multiple workstreams.
• Exceptional written and verbal communication, concise executive summaries and presentations.

Responsibilities

• Own executive relationships across a portfolio of large law firm accounts.
• Lead strategic account planning, define measurable success and value delivery.
• Oversee enterprise onboarding, coordinate with services, product and engineering.
• Provide consultative advisory on platform strategy and digital transformation.
• Identify and progress expansion opportunities with aligned Account Executive.
• Design senior-level enablement programs to drive platform adoption.

Skills

Enterprise accounts

Executive presence

Commercial acumen

Program management

Communication skills

Data-driven decisions

Ambiguity tolerance

AI interest

Job description

Clio is seeking an Enterprise Customer Success Manager to lead executive relationships with large, complex law firms. You will map business objectives to platform capabilities, drive value and ROI, and lead multi‑threaded programs across operations and strategy.

You will coordinate onboarding with services, product, and engineering, and advise on platform strategy, renewal economics, and opportunity expansion, delivering measurable outcomes.