Enterprise Account Manager

Hootsuite; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the software development industry is seeking an Enterprise Account Manager. This role involves managing relationships with enterprise customers, driving renewals and expansions, and leveraging SaaS product knowledge to enhance customer success. The ideal candidate will have a strong background in account management, excellent communication skills, and a proven track record in achieving results. Join a dynamic team focused on customer success and innovation.

Qualifications

• 2-5 years of customer facing/account management experience in the technology (SaaS) industry.
• Proven success managing a customer portfolio and driving renewal and expansion.

Responsibilities

• Maintain day-to-day contact with customers, establishing influential relationships.
• Responsible for post-sale relationships and driving successful renewal outcomes.
• Conduct Strategic Business Reviews to discuss account growth and improvements.

Skills

Customer Focus

Negotiation

Collaboration and Teamwork

Open Communication

Commitment to Results

Perseverance

Tools

SFDC

Gong

Sales Navigator

6Sense

Gainsight

Job description

Join to apply for the Enterprise Account Manager role at Hootsuite

Join to apply for the Enterprise Account Manager role at Hootsuite

We’re looking for an Account Manager to own the relationship for a portfolio of Hootsuite’s Enterprise customers. In this role, you’ll work to establish influential relationships with your customers by leveraging your experience and competency in Hootsuite/Talkwalker products, industry trends and best practices. You will collaborate with management and other stakeholders in driving renewal and expansion strategies. You’ll ensure a proactive and seamless approach to the renewal and expansion process for our customers.This role is open to applicants located in London, United Kingdom & Bucharest, Romania. In this role, you will report to the Account Management Manager.

What You’ll Do

• Maintain day-to-day contact with customers for a book of business, establishing influential relationships by providing timely answers to questions, monitoring heal and adoption, in order to improve adoption and provide recommendations.
• Responsible for the post-sale relationships, including multithreaded customer engagements. Implement negotiation strategies with manager support to drive successful renewal and expansion outcomes.
• Provide weekly forecasts and maintain rolling forecasts ensuring SFDC is consistently updated for your customers and monitoring account data health and identifying risks and/or objections; escalate risks to internal stakeholder groups for timely mitigation to ensure customer retention.
• Act as a trusted advisor throughout the renewal and expansion throughout the customer journey, leveraging your knowledge of product fit while tailoring existing renewal strategy to meet customers’ unique needs with manager support.
• Conduct Strategic Business Reviews (SBR) on a regular basis to discuss accomplishments, opportunities, account growth and to identify areas of improvement
• Support in identifying and pursuing account expansion opportunities upon contract renewal.
• Demonstrate an understanding of contract terms and processes in order to positively influence the renewal process as well as ensure a seamless customer experience.
• Report clients' feedback to manager and relevant internal stakeholders.
• Consistently log feature requests, update opportunity next steps, and risk fields Salesforce.
• Collaborate with Professional Services where applicable.
• Perform other related duties as assigned.
  
  

What You’ll Need

• 2-5 years of customer facing/account management experience in the technology (SaaS) industry
• Proven success managing a customer portfolio; demonstrated ability to manage a high volume of opportunities and transactions, while leveraging data driven insights within the customer journey and sales process.
• Proven record of quota attainment and/or portfolio management and can share experiences of developing business plans with a mix of tactics.
• Experience using sales tools such as SFDC, Gong, Sales Navigator, 6Sense, and Gainsight.
• Belief in ValueSelling, with a strong sense of what customers value and how to challenge them to develop a deeper understanding of how Hootsuite delivers impact and ROI.
• Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding, supporting owls with internal training and collaboration sessions.
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
• Commitment to Results: Consistently achieving results, demonstrating high performance, and challenging self and others to deliver results.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
• Perseverance: Pursues everything with energy, drive, and a need to finish - doesn’t give up.
  
  

Who You Are

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.
  
  

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

Referrals increase your chances of interviewing at Hootsuite by 2x

Sign in to set job alerts for “Enterprise Account Manager” roles.

London, England, United Kingdom 2 weeks ago

Senior National Account Manager - Join our Talent Community!

London, England, United Kingdom 1 month ago

National Account Executive - Global Travel Retail

London, England, United Kingdom 2 weeks ago

Account Executive (120k OTE) - London - Fast-Growing Tech Company

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

Global and Regional Account Executive, GCAS

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 6 months ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

Account Executive, UK Platforms (Existing Business)

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 days ago

Enterprise Account Executive, Telecommunications, Media and Entertainment

London, England, United Kingdom 4 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 months ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 months ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 1 week ago

Account Executive - Strategic Engagement Group

London, England, United Kingdom 5 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 months ago

London, England, United Kingdom 2 weeks ago

Kingston Upon Thames, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 months ago

Enterprise Account Executive, Uber for Business UK

London, England, United Kingdom 1 week ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 1 month ago

Greater London, England, United Kingdom 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.