Enterprise Account Manager

American It Systems

Greater London

On-site

GBP 90,000 - 170,000

Full time

9 days ago

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Job summary

Uncountable is seeking an Enterprise Account Manager to own the strategy and outcomes for our largest customers. You will oversee a portfolio of top-tier accounts, setting standards for long-term customer partnerships and working across AM, Implementation, Support and ML teams to drive exceptional outcomes.

This high-visibility role requires strong relationship-building and strategic execution, with a focus on renewals, expansion, and influencing product direction.

Qualifications

Experience managing enterprise accounts across multiple divisions.
Proven track record with executive partnerships.
Experience with large-scale software implementations.

Responsibilities

Act as executive sponsor for strategic accounts, owning relationships at the highest level.
Own GRR, NRR, and account health across your book of business.
Manage escalations to resolve issues and protect long-term account health.

Skills

Executive sponsorship

Account management

Relationship building

Strategic thinking

Cross-functional collaboration

CRM

Tools

CRM

Job description

About this role

Uncountable is looking for an exceptional account management to join our growing team as an Enterprise Account Manager. This role is ideal for someone who has excelled at managing individual accounts and is ready to own the strategy, and outcomes for our larger customers.

You'll oversee a portfolio of top-tier accounts, and set the standards that shape how Uncountable builds long-term customer partnerships. This is a high-visibility role that requires equal parts relationship-builder and strategic operator.

Key responsibilities

Act as executive sponsor for Uncountable's most strategic accounts, owning the relationship at the highest level.
Own GRR, NRR, and account health across your book of business.
Own high-level escalations, ensuring rapid, effective resolution and long-term account health.
Define long-term account approach for renewals, expansion, and complex commercial discussions.
Aggregate insights across the customer portfolio to influence product direction and roadmap priorities.
Ensure tight alignment across Account Management, Scientific Implementation, Support, and ML teams on customer outcomes.
Model exceptional ownership and reinforce the cultural norms that define Uncountable's approach to customers.
Drive the pace, priorities, and strategic direction of the AM function as it scales.

Tech stack

AI Platform, LIMS, ELN, SDMS, Enterprise SaaS, CRM

Work experience

Experience managing multi- divisional enterprise accounts, executive partnerships, and large- scale software implementations

Seniority

3 - 6 years of experience as an Enterprise AM/CSM at industrial or enterprise software companies

Work experience

Managed accounts with hundreds of thousands of dollars in ARR across a 10 30 account book of business

Hard skills

Ability to bridge the gap between technical complexity and business strategy (e. g. , translate scientific needs into commercial outcomes)

Traits to avoid

Purely non- technical background with no connection to industrial software

SMB/MM or other higher‑volume AM experience managing 50+ accounts simultaneously.

Ideal companies & backgrounds

Here are a list of companies Uncountable likes to see candidates with past work experience from. You can also use these companies and adjacent companies as a place to start sourcing candidates.

"Palantir Technologies" OR "C3.ai Digital Transformation Institute" OR "Databricks" OR "Dataiku" OR "ALTAIR ENGINEERING INC" OR "Ansys" OR "Dassault Syst mes" OR "Sight Machine" OR "Uptake".

Enterprise software selling to technical/scientific buyers (R&D, manufacturing, life sciences):

"Veeva Systems" OR "Benchling" OR "Dotmatics" OR "IDBS" OR "Alchemy Cloud, Inc." OR "Tulip Interfaces" OR "Apprentice.io" OR "Eigen Technologies" OR "Citrine Informatics".

Ideal candidate profiles

https://www.linkedin.com/in/ryan-kasper

Why this candidate is a great fit

Ryan is a current Uncountable account manager. Will pointed to his profile (along with Angela's) as "the type of personality and background" they want in this role. Ryan and Angela together replaced the need for a director hire, so his profile shows what success looks like on the team. Will wants this hire at the same level, just in Europe.

Areas for improvement

Ryan came in through the Director role but was not hired at director level. Don't treat that pipeline as a sign that director-level candidates fit. Shreya estimated his experience at about 5 7 years, which is the upper end of the 3 7 year range.

Additional notes

Use him as a direct level and personality benchmark, translated to London. Candidates should be London-based (preferred over Munich, which is strongly preferred over remote anywhere in the EU) and comfortable with comp of 90 120k base plus 30 50k commission.

Sarah Ateaque: https://www.linkedin.com/in/sarah-ateaque-phd-473656111/

Why this candidate is a great fit

Will named Sarah as the calibration profile for this role. The two traits he looks for most are both strong in her: she can manage a project (implementation timelines, stakeholder coordination) and she can talk to an executive. She has software experience and a science/industrial background, so she has a clear reason to want to sell industrial software. Her Solutions background is a plus: Uncountable can offer Solutions people a "commercial growth upside story" with more commercial responsibility.

Areas for improvement

Sarah is at the upper end of the seniority range. Will said she'd have been "perfectly fine" for this role about two years ago, so target people at that earlier career stage, not her current level. A Solutions title isn't required. An Account Manager or Senior Account Manager with the same skills would have been equally fine.

Additional notes

Use her as a skills and trajectory benchmark, not a seniority benchmark. Look for: 3 7 years of experience, managing a focused book of about 10 30 accounts worth hundreds of thousands in ARR each (not 50+ accounts), and based in London (in-person, flexible 5 days).

Submission questions