Enhanced Support Practitioner - Daylight (Women's Day Centre)

Homeless Link; City of Westminster; Hybrid; GBP 40,000 - 45,000; Full time

Benefits offered by this job

30 days holiday

Generous training budget

Enhanced Sick Pay Policy

Enhanced family friendly policies

Day off for moving house

Hybrid working

Pension - 5% Employer, 3% Employee

Cycle to Work Scheme

Season Ticket Loan

Employee Assistance Programme

Discount vouchers and cashback

Job summary

Daylight Women’s Day Centre, a service of The Connection at St Martin’s, seeks a committed practitioner to support women who are long-term rough sleepers in London. You will provide safe, person-led support, help clients access healthcare and housing, and build trusting relationships across partners.

This role requires trauma-informed, gender-responsive practice, collaboration with volunteers, and a flexible approach to working.

Qualifications

• Experience delivering person-led, psychologically-informed services to women who are street homeless.
• Excellent at building and strengthening trust in relationships.
• Problem solver with a positive attitude towards change and service development.
• Committed to embedding co-production in service design and engaging volunteers.

Responsibilities

• Building trusting relationships with women facing multiple exclusion and rough sleeping in London.
• Understanding the needs of women accessing DayLight, providing one-to-one support, harm minimisation opportunities, access to healthcare and treatment.
• Helping women to move into accommodation and away from the streets.
• Developing strong working relationships with partners to ensure DayLight is a highly respected part of the response to women’s rough sleeping in London.
• Implementing this pioneering new service and sharing learning with others.

Job description

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

Daylight Women’s Day Centre is an exciting new service providing a place of safety and support for women who are long term rough sleepers in London. We want to reach women who have experienced abuse, mental illness, addiction, poor physical health, unclear immigration status and homelessness. Our support will improve their health and wellbeing and enable them to move away from the streets.

Daylight has been designed based on findings from the CHAIN rough sleeping data for London and the Women’s Rough Sleeping Census. This evidence highlights the importance of single gender services for women who hide from mainstream provision dominated by men. Daylight will reflect the Connection Theory of Change, building relationships of trust with people who have no confidence in most health and social care services. Therefore Trauma Informed Care lies at the heart of everything we do.

• Building trusting relationships with women facing multiple exclusion and who are rough sleeping in London.
• Understanding the needs of the women accessing DayLight, providing one to one support, harm minimisation opportunities, access to healthcare and treatment.
• Helping women to move into accommodation and away from the streets
• Developing strong working relationships with a wide range of partners, ensuring The Connection’s DayLight service is a highly respected part of the response to women’s rough sleeping in London
• Implementing this pioneering new service and sharing our learning with others

You will have substantial experience in delivering a person-led, psychologically, gender and culturally informed service to women who are street homeless. You will be excellent at building and strengthening trust in relationships. You will be a problem solver, with a positive attitude towards change and service development. You will be committed to embedding co-production in our service design and engaging volunteers in service delivery.

Salary

Salary: £40,032 - £44,906 (Scale Points 23-28)
Closing Date: Sunday 15th November 2026
Interview Date: Thursday 26th November/Friday 27th November

Our Benefits

• 30 days holiday plus bank holidays
• Generous training budget, plus an annual personal training budget
• Enhanced Sick Pay Policy
• Enhanced family friendly policies
• Day off for moving house
• Hybrid working (depending on role requirements)
• Pension - 5% Employer, 3% Employee
• Cycle to Work Scheme
• Season Ticket Loan
• Employee Assistance Programme
• Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer