Enhanced Support Practitioner - Daylight (Women's Day Centre)

The Connection at St. Martin-in-the-Fields; City of Westminster; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

London Living Wage

Holiday entitlement

Sick Pay

Family policies

Moving day off

Training budget

Cycle to Work

Season Ticket Loan

Employee Assistance

Job summary

The Connection at St Martin’s is expanding Daylight Women’s Day Centre in London, offering a full-time permanent role for an Enhanced Support Practitioner. The role focuses on delivering trauma-informed, gender-responsive support to women experiencing homelessness, with hybrid working options depending on role requirements.

You will contribute to building relationships, coordinating care, and moving women toward stable accommodation, while engaging with partners to ensure robust service delivery.

Qualifications

• Experience in delivering person-led services to women who are street homeless.
• Ability to build trust and engagement with clients from diverse backgrounds.
• Commitment to co-production and volunteering in service delivery.

Responsibilities

• Build trusting relationships with women facing multiple exclusion and rough sleeping.
• Assess needs, provide one-to-one support, harm minimisation, and access to healthcare.
• Assist women to move into accommodation and connect with partners to support outcomes.
• Develop strong partnerships to ensure DayLight is a respected part of the response to women’s rough sleeping.
• Implement and share learning from the pioneering service to inform best practice.

Skills

Experience in homelessness sector

Trauma-informed approach

Gender-focused service delivery

Job description

Enhanced Support Practitioner - Daylight (Women's Day Centre)

Daylight Women’s Day Centre

Full time

Permanent

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

Daylight Women’s Day Centre is an exciting new service providing a place of safety and support for women who are long term rough sleepers in London. We want to reach women who have experienced abuse, mental illness, addiction, poor physical health, unclear immigration status and homelessness. Our support will improve their health and wellbeing and enable them to move away from the streets.

Daylight has been designed based on findings from the CHAIN rough sleeping data for London and the Women’s Rough Sleeping Census. This evidence highlights the importance of single gender services for women who hide from mainstream provision dominated by men. Daylight will reflect the Connection Theory of Change, building relationships of trust with people who have no confidence in most health and social care services. Therefore Trauma Informed Care lies at the heart of everything we do.As part of our creative and committed team, you’ll play a key role in:

• Building trusting relationships with women facing multiple exclusion and who are rough sleeping in London.
• Understanding the needs of the women accessing DayLight, providing one to one support, harm minimisation opportunities, access to healthcare and treatment.
• Helping women to move into accommodation and away from the streets
• Developing strong working relationships with a wide range of partners, ensuring The Connection’s DayLight service is a highly respected part of the response to women’s rough sleeping in London
• Implementing this pioneering new service and sharing our learning with others

You will have substantial experience in delivering a person-led, psychologically, gender and culturally informed service to women who are street homeless. You will be excellent at building and strengthening trust in relationships. You will be a problem solver, with a positive attitude towards change and service development. You will be committed to embedding co-production in our service design and engaging volunteers in service delivery.

• Generous training budget, plus an annual personal training budget
• Enhanced Sick Pay Policy
• Enhanced family friendly policies
• Day off for moving house
• Hybrid working (depending on role requirements)
• Pension – 5% Employer, 3% Employee
• Cycle to Work Scheme
• Season Ticket Loan
• Employee Assistance Programme
• Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

Hours

35

Benefits

• Hybrid working (depending on role requirements)
• Pension – 5% Employer, 3% Employee
• 30 days holiday plus bank holidays
• Enhanced Sick Pay Policy
• Enhanced family friendly policies
• Day off for moving house
• Generous training budget, plus an annual personal training budget
• Cycle to Work Scheme
• Season Ticket Loan
• We are a London Living Wage employer

We are a London Living Wage employer

15-11-2026