Engineering Technician Team Leader

TN United Kingdom; Leicester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading digital insurance provider is seeking an Engineering Technician Team Leader in Leicester. The role focuses on leading a team to achieve quality outcomes and enhance customer experiences. The company offers a supportive environment with comprehensive training, flexible working options, and a variety of benefits including a competitive salary and performance-based bonuses.

Benefits

Comprehensive training and development

Performance-based bonus scheme

Health and wellbeing initiatives

Generous leave allowance

Private healthcare

Dental plans

Discounts and social events

Qualifications

• Experience in leadership and coaching.
• Knowledge of motor claims repair processes is beneficial.

Responsibilities

• Ensure team achieves quality and customer outcomes.
• Create an environment for exceeding customer expectations.
• Align team goals with company's vision.

Skills

Leadership

Coaching

Engagement

Job description

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Engineering Technician Team Leader, Leicester

Client: Hastings Direct

Location: Leicester

Job Category: -

EU work permit required: Yes

Job Reference: df1ad7725aec

Job Views: 3

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Welcome to Hastings Direct – From our Group HR Director Pam Angel

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve invested heavily in our data and tech capabilities and fostered our 4Cs culture. We’re proud of our journey and believe our success depends on talented colleagues like you.

We serve over three million customers and see great growth opportunities. If you’re interested in #lifeatHD, we’d love to hear from you—even if you don’t meet every criterion.

Key Responsibilities:

• Ensure the engineering technician team achieves quality and customer outcomes
• Embed a coaching and performance management culture
• Create an environment for the team to exceed customer expectations
• Celebrate successes and recognize colleagues’ achievements
• Align team goals with the company's vision to ensure a seamless customer journey

Desired Skills:

• Leadership and coaching experience
• Ability to build engagement and deliver excellent outcomes
• Knowledge of motor claims repair and total loss processes (beneficial)

What We Offer:

• Supportive environment focused on the 4Cs: colleagues, customers, company, community
• Comprehensive training and development
• Recognition and rewards

Rewards and Benefits:

• Competitive salary with annual reviews
• Flexible and hybrid working options
• Performance-based bonus scheme
• Health and wellbeing initiatives, including healthcare cash plan, mental health support, and more
• Generous leave allowance, private healthcare, dental plans, discounts, and social events

Our 4Cs principles guide us: creating the right culture and providing tools to deliver excellent outcomes for customers, ensuring sustainable growth and community investment.

We are an equal opportunities employer, welcoming applications from all backgrounds. Our thorough hiring process includes credit and criminal record checks.