Engineering Technical Support Engineer London

Conduktor Inc; London; Hybrid; GBP 75,000 - 90,000; Full time

Job summary

Conduktor Inc is seeking a Technical Support Engineer to join our team in London. The role involves troubleshooting technical issues, enhancing customer interactions, and collaborating with engineers to improve our platform. We offer a hybrid working model and a competitive salary, along with additional perks such as stock options and generous PTO. If you're passionate about delivering exceptional support and enjoy fast-paced environments, apply now!

Benefits

Stock options

25 days PTO + public holidays

Company-wide events and team socials

Dog friendly office

Qualifications

• Experience in technical support, customer success, or engineering support.
• Strong troubleshooting skills for complex technical issues.
• Coding experience in Java or Scala.

Responsibilities

• Investigating and resolving technical issues with the product for customers.
• Collaborating with product engineering for complex case resolution.
• Identifying and implementing platform features for improved support.

Skills

Troubleshooting

Customer Service

Problem Solving

Education

Proven experience in technical support or customer success

Tools

Apache Kafka

Cloud-based SaaS products

Job description

Conduktor is the Data Hub for operational data and AI. We help enterprises activate the full potential of their operational data—securely, in real time, and across any system. Our platform sits where data is created, turning fragmented data sources into governed, contextual, AI-ready data streams.

We have hubs in London and New York, and we are looking for people who are excited by our mission and who want to share this journey with us. Typically we work in a hybrid model, hybrid means being in the office together on Mondays, Wednesdays, and Thursdays - but for this role, we are open to remote applications within the UK or US.

About the role

As a Technical Support Engineer, you will be the frontline of customer interactions, ensuring a seamless experience for users by troubleshooting and fixing issues, resolving inquiries, and providing expert guidance on our platform.

You will work closely with internal teams to resolve customer facing issues, identify and implement root cause fixes; and you will contribute to strategic improvements to our support tools and processes.

This role is suited for an individual contributor who thrives in a fast-paced environment and enjoys problem-solving.

What will you be doing?

Investigating and resolving technical issues with our product for our customers, escalating complex cases when necessary.

Implementing fixes for issues, working alongside product engineering where necessary.

Proactively identifying and implementing features across our platform to increase the ability for customers and our support engineers to effectively identify and resolve problems.

Identifying and communicating customer feedback to relevant internal teams, helping to shape product improvements.

Meeting and exceeding key performance metrics, including response times and customer satisfaction scores.

Collaborating with other support team members to continuously refine support processes and enhance the overall customer experience.

What experience are we looking for?

Proven experience in a technical support, customer success, or engineering support role.

Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently.

Coding experience in JVM based languages, ideally Java or Scala.

Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.

Experience supporting cloud-based SaaS products, preferably in the data infrastructure or DevOps space.

Familiarity with Apache Kafka, distributed systems, or modern data streaming technologies is a plus.

Comfortable working in a fast-growing startup environment where adaptability and initiative are key.

A customer-first mindset with a passion for delivering exceptional support experiences.

Perks and Benefits

Salary between £75000 and £90000, depending on experience.

Stock options.

25 days PTO + public holidays.

Company-wide events and team socials.

Our office is dog friendly! Our resident pooches Lexi and Honey are always looking for furry colleagues to join them.

Equal Opportunity Statement

Fostering an inclusive environment is vital to us, and we want to bring people on board who share our values. We admire those who love collaborating, strive to learn, and are excited by our mission. If you are interested in this role, we would love for you to apply!

Conduktor is an Equal Opportunity Employer. All applicants are considered without regard to race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, mental or physical disability, marital status, protected veteran, or parental status.

Learn more about our values through our careers page, and find our latest news on X and LinkedIn .

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