Engineering Technical Author

West Midlands Metro; Balls Hill; Presencial; GBP 41.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free travel on trams and NX buses for

MML Pension

25 days holiday (+ bank holidays)

Descripción de la vacante

West Midlands Metro is hiring a Technical Documentation Author to support the integration of new network extensions into operations. You will create, manage and coordinate critical technical documentation across engineering, project delivery, operations and asset management to enable safe handover and operational readiness.

You will develop and maintain standards, procedures, maintenance manuals, SMS documentation, and asset integration procedures while ensuring controlled documentation and

Formación

• Experience in creating and managing technical documentation for regulated engineering environments.
• Proven ability to gather information from engineers, contractors and SMEs.
• Knowledge of Safety Management Systems (SMS) and CDM Regulations is desirable.
• Experience with document control, version control and information governance.
• Experience in rail, light rail or infrastructure projects is a plus.

Responsabilidades

• Produce, review, edit and maintain high-quality technical documentation.
• Gather information from engineers, contractors and SMEs.
• Develop clear maintenance, operational and engineering procedures.
• Coordinate document reviews, approvals and distribution processes.
• Manage document control and version control in SharePoint and management systems.
• Support handover, commissioning and operational readiness activities.
• Review contractor documentation for quality and compliance.
• Facilitate stakeholder workshops and documentation reviews.
• Improve documentation standards and information management processes.

Conocimientos

Technical writing

Document management

Stakeholder engagement

SharePoint

Microsoft Office

Information governance

Regulated environment

Rail/infra knowledge

Herramientas

SharePoint

ProjectWise

Descripción del empleo

Salary: £45,000 per annum + Excellent Benefits!

Contract: Full time, Fixed Term Contract - 12 Months

Benefits: Free Travel on Trams & NX Buses (for you and your partner) + MML Pension + 25 Days Holiday (plus Bank Holidays)

Help Keep the West Midlands Moving

Are you an experienced Technical Author, Document Controller, or Information Management professional looking to play a key role in one of the UK's most exciting transport infrastructure programmes?

West Midlands Metro is seeking a Technical Documentation Author to support the successful integration of new network extensions into operational service.

Working across multiple engineering disciplines, you'll be responsible for creating, managing, and coordinating critical technical documentation that enables the safe and effective handover of infrastructure into day-to-day operations.

This is a fantastic opportunity to work at the heart of a growing light rail network, collaborating with engineering, project delivery, operations, asset management, and safety teams on complex infrastructure projects.

The Opportunity

As Technical Documentation Author, you'll act as the central point for technical information management, ensuring documentation is accurate, compliant, controlled, and readily available to support operational readiness and asset handover activities.

You'll be involved in the development and management of:

• Technical standards, procedures and work instructions
• Maintenance manuals and operational documentation
• Safety Management System (SMS) documentation
• Asset Integration Procedures
• Health & Safety files
• Engineering and project documentation
• Interface documentation between project delivery and operational teams

You'll also play a key role in document control, version management, stakeholder engagement, and continuous improvement initiatives across the business.

Key Responsibilities

• Produce, review, edit and maintain high-quality technical documentation
• Gather and interpret information from engineers, contractors and subject matter experts
• Develop clear and user-friendly maintenance, operational and engineering procedures
• Coordinate document reviews, approvals and distribution processes
• Manage document control and version control activities within SharePoint and approved management systems
• Support infrastructure handover, commissioning and operational readiness activities
• Review contractor documentation for quality, compliance and accuracy
• Facilitate stakeholder workshops and documentation reviews
• Help improve documentation standards, templates and information management processes

About You

We're looking for someone with strong technical writing and document management experience within a regulated engineering environment.

• Minimum 3 years' experience in a Technical Author, Document Controller, Engineering Support, Technical Administrator or Information Management role
• Experience producing technical documentation, procedures, maintenance manuals and operational guidance
• Strong understanding of document control, version control and information governance
• Experience working within engineering, rail, light rail, infrastructure, construction, utilities or asset management sectors
• Excellent written communication and technical writing skills
• Experience working with multiple stakeholders across engineering and operational environments
• Strong Microsoft Office and SharePoint skills
• Rail, light rail, tramway or infrastructure project experience
• Asset handover, commissioning or operational readiness experience
• Knowledge of Safety Management Systems (SMS)
• Familiarity with CDM Regulations and Health & Safety Files
• Experience using ProjectWise or similar document management systems
• Knowledge of West Midlands Metro infrastructure and operations

What You'll Bring

• Exceptional attention to detail
• Strong organisational and planning skills
• The ability to manage multiple deadlines and priorities
• A collaborative and proactive approach
• Confidence engaging with both technical and non-technical stakeholders
• A passion for high-quality documentation and process improvement

Why Join West Midlands Metro?

This is a unique opportunity to contribute to the expansion of a major transport network and play a critical role in ensuring new infrastructure is safely integrated into operational service.

You'll work alongside experienced engineering and project teams while helping shape the documentation and information management processes that support the future of the Metro network.

If you're an experienced Technical Author or Document Management professional looking to make an impact on a nationally significant infrastructure programme, we'd love to hear from you.