Engineering Systems CC App Support Eng

WeAreTechWomen; Lancaster; Hybrid; GBP 38,000; Full time

Job summary

A leading company is seeking an Application Support Engineer to assist in IT service delivery and support various toolsets. The role involves incident management, knowledge base maintenance, and providing user support. The ideal candidate will have experience in IT service delivery and familiarity with Siemens PLM. This position offers hybrid working arrangements and a competitive benefits package.

Benefits

Competitive pension scheme

Employee share plans

Flexible discounted health benefits

Private health plans

Shopping discounts

Annual incentive eligibility

Qualifications

• Proficient IT professional with understanding of IT Service Delivery.

Responsibilities

• Assisting in day-to-day delivery of Service Requests and monitoring activities.
• Incident and Request Management through Service Now.
• Maintaining a support knowledge base.

Skills

IT Service Delivery

Tools

Siemens PLM

Service Now

Job description

Job Title: Application Support Engineer

Location: Warton - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role

Salary: £37,047

What you’ll be doing:

• Assisting in the day-to-day delivery of Service Request, and general monitoring activities
• Incident and Request Management through our toolset Service Now
• Contributing to, and maintaining a support knowledge base
• Toolset Account Management across a variety of Air platforms.
• Providing specialist advice on toolset usage to the userbase
• Infrastructure Monitoring
• Supporting Licence Renewal, Hosting and Utilisation Monitoring activities
• Reporting on toolset data, and service statistics
• Ongoing Professional Development on Aerospace toolsets

Your skills and experiences:

Essential:

• Understanding of IT Service Delivery, and a very proficient IT professional

Desirable:

• Siemens PLM experience
• Experience of a Design and Manufacturing environment
• Awareness of ITIL V4 Terminology or willing to learn

Benefits:

As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive.

The Engineering Systems CC APP Team:

The ESCC PLM Support Team is a small, diverse and highly skilled team supporting our end users across the Design, Planning and Manufacturing disciplines on a wide variety of Air platforms. We ensure our Engineering community have the toolsets and guidance needed to design and build the next generation of Air Defence products. With a particular focus on supporting multiple Siemens Product Lifecycle Management (PLM) environments and its related Eurofighter, US Programmes and FCAS tools, this role requires a self-motivated, problem solving individual who can adapt quickly and with the available training and support, is open to continuous professional development.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals.

We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date: 23 rd May 2025

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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