Engineering Support

SilkRoad; Newcastle-under-Lyme; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Private health/medical insurance

Life insurance

Benefits portal

Wellbeing support (Medicash)

Tea and coffee

On-site parking

Employee engagement events

Job summary

Radwell International is recruiting for an Engineering Support role in Newcastle Under-Lyme, United Kingdom. The position offers a starting salary of £30,000.00-£35,000.00 per annum, 25 days leave plus bank holidays, private health/medical insurance, life insurance, and access to a benefits portal.

The role includes troubleshooting electrical/electronic equipment, reading schematics, BOM planning, and supporting projects in a growing engineering team.

Qualifications

• Must possess strong electrical/electronic troubleshooting skills.
• Good planning and organisational abilities in fast-paced production environments.
• Proficient in MS Office and strong communication skills.
• Experience with automation protocols (CANopen, Profibus, DeviceNet) preferred.
• Time and safety-conscious with high attention to detail.

Responsibilities

• Diagnose, troubleshoot, and evaluate electrical/electronic equipment.
• Inspect failed equipment and determine root cause with a path to resolution.
• Read and interpret schematics and blueprints to support repairs.
• Prepare BOMs, action plans, and time estimates for tasks.
• Communicate project status, delays, and escalations to management.
• Contribute to SOPs, training materials, and process improvements.
• Support customer-site visits for breakdown diagnostics and fault-finding.
• Diagnose faults across PLCs, HMIs, inverters, and control systems.

Skills

Electrical/electronic troubleshooting

Planning and organizational skills

MS Office

Verbal and written communication

Team collaboration

PLC ladder logic

CANopen

Profibus

DeviceNet

Safety awareness

Education

NVQ Level 3 or above

BTEC

Tools

Electrical test equipment

Job description

Engineering Support

Newcastle Under-Lyme, United Kingdom

Are you looking to advance your career within Engineering? If so, we are currently recruiting for an Engineering Support role to make an impact on our growing team!

The Opportunity

Radwell is committed to rewarding and investing in our people, and we believe this must be reflected in our salaries and benefits. As Engineering Support, you can expect:

• A starting salary of £30,000.00-£35,000.00 per annum
• 25 days of annual leave plus bank holidays
• Private Health/Medical Insurance
• Life Insurance/Death in Service Insurance
• Access to our benefits portal with a wide range of offerings from high street to local discounts!
• A company passionate about wellbeing: 24/7 free health & wellbeing support through Medicash app and helpline and access to trained Mental Health First Aiders.
• Free tea and coffee
• Free on-site parking
• Celebration of National Engagement Days such as Employee Appreciation Day and a company passionate about supporting charitable and community work.

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As Engineering Support, you will gain invaluable insight and experience within a hard-working Engineering team who have a demonstrable daily impact on a growing organisation. Radwell is committed to providing our employees with learning opportunities, both inhouse and externally, so you can make the most of your role and actively contribute to the success of our business.If getting stuck in with a role that can afford you plentiful growth and development opportunities, this role could very well be the one you have been waiting for.

The Role

As Engineering Support, you will participate in all aspects of electrical/electronic equipment troubleshooting and project execution. Working in a detail-oriented and organised manner, you provide technical diagnosis, resolution planning, and project support. In addition, you will:

• Diagnose, troubleshoot, and evaluate electrical/electronic equipment using standard and specialized test equipment
• Inspect failed or problematic equipment, determine root cause, and define a path to resolution
• Read and interpret schematics and blueprints to support troubleshooting and repairs
• Prepare plans of action, bills of materials (BOMs), and time estimates for assigned tasks and projects
• Communicate project status, completions, delays, and escalations to management and relevant personnel
• Research solutions and contribute to process improvements, SOP documentation, and technical training materials
• Support customer site visits for breakdown diagnostics and fault-finding, either accompanying senior engineers or attending independently based on skill level
• Diagnose automation system faults involving PLCs, HMIs, inverters/drives, and control systems across sectors such as pharmaceutical, printing, extrusion, and renewables

About You

Being proficient in electrical and electronic systems troubleshooting, and with strong planning and organisational skills, you will bring your previous engineering or technical support experience to the position, meaning the in-depth training you receive from us will be bolstered by your own knowledge and experience. Furthermore, you will have:

• Strong planning and organizational skills with the ability to perform effectively in a fast-paced production environment
• Proven experience in electrical/electronics, mechanical, and/or power transmission fields, with exposure to electrical engineering design principles and methodologies
• Solid knowledge of electrical/electronic components and diagnostic equipment, including experience in electronic system design, repair, and analysis
• High attention to precision and safety, with the ability to work in confined spaces, overhead structures, and around high-voltage equipment while following safe work practices
• Computer proficiency, including MS Office
• Excellent verbal and written communication skills, with a collaborative, team-oriented approach
• Desirable: Experience with computer programming, PLC ladder logic, and familiarity with automation protocols such as CANopen, Profibus, and DeviceNet
• Desirable: Time-served Electrical or Engineering Apprentice, with completion of a formal apprenticeship and relevant recognised qualifications (e.g. NVQ Level 3 or above, BTEC)

About Radwell

As the world's leading provider of spare parts and repair solutions in industrial electronics, robotics, and automation, Radwell has been supporting our customers in maintaining their systems for more than 40 years. Thanks to our constantly growing stock of currently more than 35+ million parts globally, and decades of cooperation with well-known manufacturers, our customers benefit from comprehensive solutions and fast response times. With an international footprint, and headquarters in New Jersey, USA, our people work collaboratively across borders. To ensure we all thrive at Radwell, we constantly invest in our people and provide a safe, happy and rewarding workplace for each and every person.

Other organisations may call this role Engineering Assistant, Technical Engineer.

Join Our Diverse Team

Radwell International is an equal-opportunity employer and welcomes applications from candidates of all backgrounds. We believe that a diverse workforce is essential to our success and invite individuals who share our commitment to diversity and inclusion to join us in our mission to deliver innovative solutions and exceptional service to our customers worldwide.

Inclusion is at the heart of everything we do at Radwell International. Come be a part of our diverse and dynamic team!