Engineering Quality and Delivery Manager

British Airways; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Generous travel benefits

Development opportunities

Job summary

British Airways is seeking an Engineering Quality and Delivery Manager to lead cabin programmes, drive supplier performance, and ensure delivery to contractual standards. The role requires strong cabin product knowledge, 5+ years of technical experience, and proven ability to manage teams and suppliers on site.

Based in London, you will oversee on-site delivery, quality assurance, and process improvements across BA cabin projects while collaborating with IAG groups to secure commitments and

Qualifications

• Minimum 5 years technical experience.
• STEM degree/recognised apprenticeship or equivalent Engineering experience.
• Experience of supplier management.
• Experience of working in project teams.
• Experience of managing colleagues and associates.
• In depth cabin product and material knowledge gained through considerable hands‑on or equivalent experience.

Responsibilities

• Lead Product Delivery, ensuring successful delivery of cabin programmes to the SOWs, on time and to the highest quality standards.
• Drive Supplier Performance, build strong relationships with suppliers to enforce quality and product standards.
• Partner with internal teams to implement remedial plans for product quality issues.
• Oversee technical requirements and maintain control of all quality and delivery metrics.
• Identify issues, find innovative solutions and negotiate acceptance criteria for aircraft purchases, securing contractual commitments.
• Act as On-Site Focal Point, representing British Airways with world-wide cabin suppliers on all technical and delivery matters.
• Deliver on-site technical expertise aligned with safety, regulatory, and commercial requirements.
• Champion Process Improvement, identify and support simplification and continuous improvement initiatives.
• Track in-service technical performance, ensure corrective actions are included in new product delivery.
• Liaise with Programme Team and IAG Group Investment to secure commitments beyond delivery.

Skills

Project teamwork

Supplier management

Cabin product knowledge

Technical experience 5+ years

People management

Education

STEM degree / recognised apprenticeship or equivalent

Job description

Let Your Originality Soar

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: Engineering Quality and Delivery Manager

Responsible for delivering cabin products across the programme portfolio to contractual standards. Lead supplier relationships to drive quality and performance, agree defect rectification plans with suppliers and BA stakeholders, and manage key relationships across BA/IAG to ensure highest product quality

What you’ll do:

• Lead Product Delivery, ensuring successful delivery of cabin programmes to the SOW’s, on time and to the highest quality standards.
• Drive Supplier Performance, build strong relationships with suppliers to enforce quality and product standards.
• Partner with internal teams to implement remedial plans for product quality issues.
• Oversee technical requirements and maintain control of all quality and delivery metrics.
• Identify issues, find innovative solutions and negotiate acceptance criteria for aircraft purchases, securing contractual commitments.
• Act as On-Site Focal Point, representing British Airways with world-wide cabin suppliers on all technical and delivery matters.
• Deliver on-site technical expertise aligned with safety, regulatory, and commercial requirements.
• Champion Process Improvement, identify and support simplification and continuous improvement initiatives. Identify and initiate necessary actions to reduce repetitive build defects.
• Track in-service technical performance, ensure corrective actions are included in new product delivery
• Liaise with Programme Team and IAG Group Investment to secure commitments beyond delivery

What you’ll bring to British Airways:

• STEM degree/recognised apprenticeship or equivalent Engineering experience - Essential
• High degree of business awareness - Essential
• Experience of working in project teams - Desirable
• Experience of managing colleagues and associates - Desirable
• Experience of supplier management - Desirable
• In depth cabin product and material knowledge gained through considerable hands‑on or equivalent experience - Desirable
• Minimum 5 years technical experience - Essential

Why British Airways?

Join a world-class airline with a proud heritage and an exciting future. At BA Engineering, you’ll work with the best in the business, in a role where your contribution directly enhances the safety and reliability of our global fleet.

We offer a competitive salary, generous travel benefits, excellent training, and development opportunities to grow your career.

Inclusion & Diversity

We recognise that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work. We encourage people from all backgrounds to be part of our journey to become a Better BA.