Engineering Operations Specialist - Consumer

Kraken; Greater London; On-site; GBP 50,000 - 75,000; Full time

Job summary

Kraken invites engineers and operators to join the Engineering Operations team, the operational engine that keeps our consumer-facing platform reliable and fast. You will own processes and tooling that remove friction for engineering teams, using AI and automation to improve delivery and reduce manual work.

The role focuses on Jira and Confluence administration, triage and intake for work routing, and delivering weekly delivery metrics to leadership, with a strong emphasis on developer

Qualifications

• 3+ years in operations, process, or tooling roles, with shipping experience.
• Hands-on Jira administration including boards, workflows, schemas, permissions and custom fields.
• Experience using AI deliberately in day-to-day work.
• Systematic thinking to map processes and downstream impact.
• Ability to translate vague requests from senior stakeholders into scoped work and push back when needed.
• Strong written communication and documentation of processes.
• Genuine interest in operations, internal tooling and developer experience.
• Curiosity and willingness to learn new tools.
• Exposure to engineering metrics or DORA metrics.

Responsibilities

• Own the triage and intake process so work reaches engineering properly routed and to standard.
• Keep roadmaps healthy and run weekly delivery reporting to leadership.
• Own the quality of engineering metrics data including team definitions, ownership records and tool configuration.

Skills

Operations experience

Jira administration

AI in daily work

Systematic thinking

Stakeholder communication

Documentation

Developer experience interest

Curiosity

Metrics awareness

Tools

Jira

Confluence

Slack

GitLab APIs

Job description

Building the Future of Open Finance

Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.

Before you apply, we encourage you to explore our

Engineering Operations is the operational engine of the Consumer group. We build the automations, tracking and metrics that keep teams aligned and informed, so engineers can spend their time building. Our goal is to reduce manual work, improve visibility into engineering activity, and turn repeatable processes into reliable software. We work closely with engineers, engineering managers and teams across the business to identify friction and turn feedback and operational data into scalable solutions.

The opportunity

• Help engineering teams execute faster by owning the processes and tooling that remove friction
• Use AI and automation in your day to day work to solve real problems for the teams you support
• Administer Jira and Confluence including configuration, workflows, permissions and automations
• Own the triage and intake process so work reaches engineering properly routed and to standard
• Keep roadmaps healthy and run weekly delivery reporting to leadership
• Own the quality of engineering metrics data including team definitions, ownership records and tool configuration

What you bring

• 3+ years of experience in operations, process, or tooling roles, with one major experience shipping something meaningful
• Hands on Jira administration covering boards, workflows, schemas, permissions and custom fields
• Real deliberate use of AI in day to day work knowing when and how to apply it and building with it
• Systematic thinking to see how processes and systems connect and where changes break downstream
• Ability to turn vague requests from senior stakeholders into scoped work and confidently turn things down when that's the right call
• Strong written communication skills and ability to document processes clearly
• Genuine interest in operations, internal tooling and developer experience
• Curiosity and willingness to learn new tools and frameworks
• Exposure to engineering metrics, developer productivity data or DORA metrics

Nice to haves

• Familiarity with crypto having used Kraken or similar products and understanding the space
• Experience building Jira automation rules or Rovo agents
• SQL and/or experience with TypeScript and scripting languages
• Experience building Slack workflows or integrations
• Familiarity with Slack, Jira or GitLab APIs
• Exposure to localisation, QA or compliance processes
• Experience working in a remote or distributed team

Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Our commitment

Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.

We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.

As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

Stay connected

Follow us on Twitter

Learn on the Kraken Blog

Connect on LinkedIn

Candidate Privacy Notice