Engineering Operations Manager

EQUANS; Birmingham; On-site; GBP 45,000 - 60,000; Full time

Job summary

A growing energy services company is seeking an Engineering Operations Manager for its Birmingham office. The role involves managing BMS Engineering teams, overseeing service contracts, and engaging with clients to ensure satisfaction and operational efficiency. The ideal candidate will possess strong leadership qualities, an engineering background, and comprehensive knowledge of building management systems and HVAC solutions.

Benefits

24 days annual leave plus public holidays

Life cover equal to one year's salary

Employee discount schemes

Cycle to work scheme

Training and professional development opportunities

Qualifications

• Background in BMS with supervisory experience required.
• Proficiency with relevant technological equipment.
• Experience in service environments preferred.

Responsibilities

• Manage a team of engineers focusing on service contracts and projects.
• Attend client meetings and maintain customer relationships.
• Plan resources and forecast labor needs effectively.

Skills

Organizational skills

Communication skills

IT literacy

Electrical knowledge

Knowledge of HVAC systems

Education

HND in engineering

Tools

Trend

Siemens

Cylon

Priva

Job description

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Engineering Operations Manager, Birmingham

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Client:

EQUANS

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5434c49dbe40

Job Views:

4

Posted:

20.08.2025

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Job Description:

Equans is looking for a Service Operations Manager to join our Equans Digital business and manage one of our BMS Engineering teams out of our Midlands office on a permanent, full-time basis.

Equans Digital is an innovative, disruptive, and empowering SME positioned within a large multinational parent company, with an ambitious growth focus.

The brand improves daily user experiences by connecting people with disruptive digital technology, and uses data insights to deliver value-for-money models that enhance building and energy performance. This is achieved by disrupting traditional, disjointed energy and services approaches within buildings and spaces, via in-house technology and forward-thinking consultancy offerings that lower the total cost of ownership for customers.

We achieve connectivity through various methods:
1. Connecting building BMS and systems into our SaaS platform
2. Integrating IoT sensors to change behavioral patterns
3. Connecting buildings via IoT sensors fed directly into our SaaS platform

The Service Operations Manager will report to the Head of Maintenance and will work within the Maintenance and Small Works (MSW) business stream, focusing on service contracts, reactive works, and small projects. The role will oversee a team of engineers based in Southern England.

Key activities

• Attending client operational meetings
• Customer retention and repeat orders, maintaining the order book
• Resource planning to ensure efficiency and proper staffing
• Participating in team meetings
• Forecasting labor needs weekly
• Pricing projects and additional works
• Engineer retention through personnel management and PDRs
• Assisting in recruitment
• Growing the order book through field quotations and customer engagement
• Ensuring out-of-hours engineer coverage across the region
• Maintaining adequate staffing for regional call-out rotas
• Providing technical support to the engineering team in collaboration with the Head of Maintenance

Skills, Qualifications & Experience

The candidate should have a background in BMS with supervisory experience, preferably with an HND in engineering and proficiency with equipment from Trend, Siemens, Cylon, or Priva.

• Excellent organizational skills
• Strong communication skills (verbal and written)
• Ability to work under pressure and prioritize workloads
• Effective management of work and customer relationships
• IT literacy (Word, Excel, Outlook)
• Experience in the service environment
• Electrical knowledge and awareness of IEE Regulations
• Knowledge of HVAC systems and controls
• Health and safety awareness

What we offer

• 24 days annual leave plus public holidays
• Life cover equal to one year's salary
• Employee discount schemes
• Cycle to work scheme
• Two CSR days per year
• Training and professional development opportunities
• Employee referral rewards
• Access to employee networks (WiE, RISE, LGBTQI+, etc.)
• 24/7 Employee Assistance Program and wellbeing app

Who we are

EQUANS is a global leader in energy services with nearly 50,000 employees across more than 50 countries, generating over 17 billion euros annually.

In the UK & Ireland, we provide technical, FM, regeneration, and energy services, specializing in smart buildings, green mobility, district & embedded energy, and decentralized renewables.

We support businesses, public sector, and government in embracing the energy transition towards net zero and the digital & industrial transitions.

EQUANS is part of the Bouygues group.

What's next?

If interested, please register, apply, and track your application. Our Resourcing Team will review your application and contact you.

We encourage applications from women, ethnically diverse individuals, and people with disabilities to promote diversity and inclusion. We also consider applications from candidates with transferable skills who can deliver the role in a flexible working environment.

At Equans, we foster a culture where everyone's voice is valued. We support diversity and inclusion through various employee networks and initiatives.