Engagement Worker

Homeless Link; Romford; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking an Engagement Worker for a residential service in Havering. This role focuses on enhancing the quality of life for residents with complex needs through social support and skill development. You will engage with vulnerable individuals, helping them achieve greater independence and community reintegration. The position offers a chance to make a meaningful impact while working in a supportive environment that values diversity and inclusivity. Join a mission-driven organization committed to providing high-quality care and support to those in need.

Benefits

25 days annual leave

Training and development opportunities

Employee Assistance Programme

Reflective Practice sessions

Blue Light Discount Card eligibility

Life Assurance Scheme

Cycle-to-work scheme

Annual Staff Awards

Qualifications

• Experience working with vulnerable individuals and complex needs.
• Strong communication skills and a passion for helping others.

Responsibilities

• Provide social contact and support to enhance residents' quality of life.
• Run activities and assist with appointments for residents.

Skills

Knowledge of external opportunities

Experience with individuals with complex needs

Empathy and compassion

Motivational and empowering abilities

Proficiency with CRM systems

Understanding of social marginalisation

Tools

Microsoft Office

Job description

Job Title: Engagement Worker

Location: Havering, based within the service. Unfortunately, this service does not have step-free access.

Salary: £27,000

Shift Pattern: 37.5 hours per week, Monday to Sunday. Shifts vary between 09:00 - 17:00 or 13:00 - 21:00 on a rota basis. Bank holiday work is required if scheduled.

About the role

We seek an Engagement Worker for our residential service in Havering, a 25-bed, 24-hour facility supporting adults with complex needs in supported accommodation. Your focus will be on providing social contact and support to enhance residents' quality of life, safety, health, security, tenancy sustainment, and financial independence. You will help residents develop skills for greater independence and community reintegration. Our residents typically are:

• Single, vulnerable, with multiple disadvantages including hospital discharges, substance use, and mental health issues
• Street homeless with multiple disadvantages
• Aged 18 to 55 years
• Willing to reduce substance use and engage with treatment services

The role involves diverse daily tasks, including running activities, supporting sessions, arranging external and in-house activities, and assisting with appointments.

About you

We value passion, purpose, and a genuine desire to help others, challenge stigma, and make a difference. You should be a team player, committed to high-quality care, an effective communicator, compassionate, supportive, and able to build positive relationships. Key skills include:

• Knowledge of external opportunities like education, employment, and benefits
• Experience with individuals with complex needs
• Empathy and compassion for residents' challenges
• Motivational and empowering abilities
• Proficiency with CRM systems and Microsoft Office
• Understanding of social marginalisation and diverse needs

Please see the attached JDPS for more details on the vacancy and key criteria.

What we offer

• 25 days annual leave (full-time), increasing with service length
• Training, development, and progression opportunities
• Employee Assistance Programme, including counselling
• Reflective Practice sessions with external therapists
• Blue Light Discount Card eligibility
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Opportunity to work in an organisation that values good care and support
• Mission-driven work supporting marginalised individuals through partnerships and innovative solutions
• Commitment to inclusivity, with staff ambassadors promoting diversity

We are dedicated to Equity, Diversity, and Inclusion (EDI). We encourage applications from diverse backgrounds, especially those with lived experience, and approach all issues with empathy and sensitivity.

About Social Interest Group (SIG)

SIG is a not-for-profit providing support and care across various settings in London, Brighton, Bedfordshire, Luton, and Kent. We aim to make a positive difference through high standards and compliance with regulatory frameworks. Learn more via our Theory of Change video and our website.

Additional Information

This job advert may close early due to ongoing applications. We recommend applying promptly.

We conduct enhanced DBS checks, and some roles may require further vetting. We value applications from all backgrounds. For questions or application support, contact us at [e-mail] or call 020 3668 9270. Our policies on gender pay, equality, diversity, benefits, and privacy are available on our website.

Unfortunately, we cannot sponsor visas. Please ensure you have the right to work in the UK before applying.