Engagement Support Worker

University Hospitals Bristol and Weston NHS Foundation Trust; Bristol; On-site; GBP 35,000 - 45,000; Full time

Job summary

Une grande opportunité attend les candidats qui souhaitent rejoindre l'équipe d'engagement de l'University Hospitals Bristol and Weston NHS Foundation Trust. Le poste implique de travailler avec des enfants et des jeunes pour garantir une prise en charge efficace, tout en étant le premier point de contact pour les familles. Avec des responsabilités allant de la gestion des opérations à la coordination des soins, ce rôle est essentiel pour le soutien des patients à travers le Sud-Ouest de l'Angleterre.

Qualifications

• Compétences nécessaires en gestion des opérations et soutien aux patients.
• Aptitudes à travailler avec des équipes multidisciplinaires.
• Capacité à offrir un soutien émotionnel aux familles.

Responsibilities

• Gérer les opérations quotidiennes de l'équipe d'engagement.
• Coordonner le soutien aux patients et aux familles.
• Documenter et surveiller tous les aspects de la coordination des soins.

Skills

Compassion

Empathie

Organisation

Communication

Job description

This is a great opportunity requiring compassion, empathy, and organisation. The role is to work closely with the Multi-professional Team (MDT), and under the supervision and guidance of the Coordination and Engagement Manager to ensure patient engagement with the delivery of care to Children and Young People (CYP) and their families. This will involve being amongst the family’s first contact with the service, and an ongoing bridge between them and the Multi-professional team of clinicians and managers involved in their care.

The postholder will be required to work up to 37.5 hours per week.

Responsibilities:

1. Manage the daily operations of the Engagement Team, including workload, staff development, wellbeing, peer review, and supervision.
2. Case manage and serve as the point of contact for patients and families.
3. Coordinate support and liaise effectively with all involved professions, agencies, and parties.
4. Promote and facilitate timely attendance to appointments.
5. Lead virtual, telephone, and face-to-face appointments with families.
6. Travel to various clinic locations across the South West.
7. Provide emotional support to patients and families, including during crises.
8. Offer information about further support tailored to the patient’s needs.
9. Be aware of the limits of own practice and knowledge, seeking support or advice when needed.
10. Document and monitor all aspects of care coordination and service delivery, supporting data collection for audits (including Clinical Document System, Careflow EPR, Evolve, and other data sources).

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, with a workforce of over 13,000 staff across 10 sites, serving more than 500,000 people in South West England. UHBW has been rated ‘Good’ by the CQC and is committed to delivering excellent care and advancing research and innovation. Our hospitals are located in Bristol and Weston, offering a vibrant city life close to countryside and seaside. We are dedicated to safeguarding children, young people, and vulnerable adults and promoting a diverse, inclusive workforce. We aim to recruit staff that reflect the community we serve.

For further details or informal visits, contact:

• Name: Lydia Clark Jones
• Job Title: Engagement & Coordination Manager
• Email: [e-mail]
• Telephone: [phone]