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Engagement officer

Zoological Society of London (ZSL)

London Borough of Harrow

On-site

GBP 20,000 - 28,000

Full time

9 days ago

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Job summary

Join a leading conservation charity as an Engagement Officer at ZSL. You will connect and inspire visitors through captivating animal talks and events, ensuring a safe and welcoming environment. Ideal for those passionate about wildlife conservation and creating enriching experiences for the public.

Benefits

Generous pension scheme

Flexible working arrangements

25 days annual leave plus bank holidays

Access to wellbeing initiatives

Complimentary tickets to zoos

Cycle2Work scheme

Interest-free season ticket loan

Enhanced family friendly policies

Qualifications

Genuine enthusiasm for engaging audiences and delivering outstanding visitor experiences.
Experience communicating science and conservation themes.
Skilled in using engagement techniques for inclusive interactions.

Responsibilities

Deliver informative and engaging animal talks.
Contribute to seasonal events to enhance visitor experience.
Ensure visitor and animal safety on site.

Skills

Public Engagement

Communication

Event Organization

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Join us at the forefront of conservation storytelling as a ZSL Engagement Officer. This dynamic, visitor-facing role is your opportunity to inspire and connect people with wildlife every single day. From delivering captivating animal talks to hosting seasonal events and guiding guests through immersive walk-through habitats, you'll be creating unforgettable experiences that support ZSL’s mission to bring people closer to nature. If you're passionate about conservation, love working with people, and thrive in a fast-paced, purpose-driven environment, this is your chance to make a real impact.

This role is offered on a fixed-term contract for 7 weeks to support us during a busy summer period, with a minimum commitment of 15 hours per week.

Key responsibilities:

Visitor Engagement: Be an ambassador for ZSL at all times by welcoming visitors and creating a safe, relaxed, inspiring, and fun environment that motivates them to want to live in a world where wildlife thrives.
Public Presentations: Deliver the full programme of animal talks, ensuring they are informative, engaging, and aligned with ZSL’s mission.
Event Participation: Contribute to the delivery of seasonal events, helping to enhance the visitor experience throughout the year.
Health, Safety & Welfare: Ensure the health, safety, welfare, and security of visitors and animals on site, responding calmly and effectively to emergencies and sensitive situations.
Inclusive Communication: Ensure all communication is accessible and inclusive, engaging diverse audiences in a welcoming and respectful manner.

We are aiming to hold interviews on Monday 30th June 2025.

Genuine enthusiasm for engaging audiences and delivering outstanding visitor experiences.
Experience in communicating complex science and conservation themes to diverse audiences.
Skilled in using tailored engagement techniques to create inclusive, high-quality interactions.
Strong communication and people skills, with the ability to build positive relationships with colleagues, volunteers, and the public.
Embody ZSL’s values of inclusivity and collaboration in all interactions.

This role is subject to standard pre-employment checks, including the candidate's right to work in the UK.

We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group.

We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction.

What do we offer?

At ZSL, we are proud of our approach to employee benefits. Our benefits include:

Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct
Pension scheme -we offer a generous pension scheme with up to 12% contributory pension
Flexible working - talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you
Holidays - 25 days annual leave allowance, plus UK bank holidays Wellbeing - access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme
Life assurance - eligible employees will be enrolled in ZSL’s life assurance scheme from their first day
Complimentary tickets - annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops
Cycle2Work - our cycle to work scheme enables you to lease a bicycle
Season ticket loan - we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work
Family friendly policies - we offer enhanced maternity, paternity, and adoption packages

NB: We reserve the right to close our advertisement early or extend the advertising date until a suitable candidate has been found.

Seniority level

Seniority level
Entry level

Employment type

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Full-time

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Non-profit Organizations

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