Engagement Manager - Sana (London)

Workday; Greater London; On-site; GBP 85,000 - 130,000; Full time

Job summary

Workday is seeking an experienced Engagement Manager to own end-to-end customer engagements, leading complex deployments for enterprise clients and guiding projects from discovery to post-launch optimization.

You will build trusted relationships with executive sponsors, manage scope and budgets, and drive adoption of Sana capabilities to achieve measurable business impact across the customer’s organization.

Qualifications

• 5+ years of progressively responsible experience in Enterprise software implementation, management consulting, or customer success / professional services roles.
• 8+ years of progressively responsible experience in Enterprise software implementation, management consulting, or customer success / professional services roles.

Responsibilities

• Own end-to-end customer engagements for assigned accounts, including implementation and value realization.
• Lead complex deployments of Sana for medium and large enterprise customers from discovery through go-live and post-launch optimisation.
• Define and manage project scope, timelines, risks, and dependencies across multiple work streams.
• Coordinate resources and external partners to deliver against project objectives within budget and scope.
• Build trusted advisor relationships with executive sponsors and key decision makers; facilitate steering committees and readouts.
• Define, track, and report on success metrics and KPIs; promote adoption and drive continuous improvement.
• Translate business requirements into solution designs in collaboration with Solution Engineering and Product, advising on best practices.

Skills

Project management

Stakeholder management

Communication

Change management

Cross-functional collaboration

Job description

About the Role

We believe that everything starts with learning. And that by changing the way the world learns, we can change the world for the better. If that’s a mission that excites you, you’ll be in great company as part of the Sana team in Workday.

The Sana team is known for its adaptability, entrepreneurial spirit, and relentless pursuit of excellence, embodying our core belief that learning is the foundation of all meaningful change.

We work very closely with the companies who choose Sana. Together we problem solve, design solutions and implement them to drive change. Ultimately we measure ourselves through the impact we achieve through rolling out and adopting Sana. Our challenges are to continually learn and adapt to meet the unique needs of each company and team, and implement the creative solutions that make us proud of what we have achieved. While doing so we define what the future Sana's customer success, solution engineering and deployments teams will look like. By scaling this team, we create a significant impact on how people learn, across every industry, and across the globe.

In this role, you will:

Own end-to-end customer engagements

• Serve as the overall engagement owner for assigned accounts, accountable for successful implementation and ongoing value realisation.
• Lead complex deployments of Sana for medium and large enterprise customers, from discovery and design through go-live and post-launch optimisation.

Lead project and program delivery

• Define and manage project scope, plan, timelines, risks, and dependencies across multiple work streams.
• Ensure delivery within the budget and scope outlined in the Statement of Work, proactively managing changes and trade-offs.
• Coordinate internal Sana resources and external partners to deliver against project objectives.

Engage senior customer stakeholders

• Build and maintain trusted advisor relationships with executive sponsors and key decision makers.
• Facilitate steering committees and executive readouts, clearly articulating progress, risks, and business impact.
• Align Sana’s roadmap and capabilities with the customer’s strategic priorities and success metrics.

Drive adoption and measurable impact

• Define, track, and report on success metrics and KPIs for each engagement.
• Work closely with customer project managers and business owners to promote adoption, ensure change readiness, and drive continuous improvement.
• Identify optimisation and expansion opportunities that increase the value customers realise from Sana.

Provide strategic and solution guidance

• Translate business requirements into solution designs and implementation plans in collaboration with Solution Engineering and Product.
• Advise customers on best practices for learning, change management, and digital adoption, leveraging Sana’s capabilities.
• Challenge and refine customer requirements where needed to ensure viable, scalable, and high-impact solutions.

Collaborate cross-functionally and with partners

• Work effectively with Sales to scope new engagements, shape proposals, and ensure a smooth transition from pre‑sales to delivery.
• Manage third-party partners or vendors as part of the overall project team, maintaining accountability for overall outcomes.
• Provide structured feedback to Product and Engineering based on customer needs and deployment learnings.

#sanajobs

About You

Basic Qualifications (P3 Engagement Manager)

• At least 5 years of progressively responsible experience in Enterprise software implementation, management consulting, or customer success / professional services roles.
• Direct experience leading complex implementation projects in medium or large enterprises, with responsibility for scope, timeline, budget, stakeholder management, and outcomes

Basic Qualifications (P4 Senior Engagement Manager)

• At least 8 years of progressively responsible experience in Enterprise software implementation, management consulting, or customer success / professional services roles.
• Direct experience leading complex implementation projects in medium or large enterprises, with responsibility for scope, timeline, budget, stakeholder management, and outcomes

Other Qualifications:

You will thrive in this role if you:

• Are naturally curious, always seeking to learn, and view every challenge as a growth opportunity.
• Have strong project and program management skills, with a solid track record leading complex implementations in a Professional Services or Customer Success environment.
• Are comfortable engaging with C‑level and senior stakeholders, with excellent communication and presentation skills.
• Possess grit and determination, allowing you to weather setbacks and persist towards ambitious goals.
• Are driven by excellence and high standards in planning, execution, and stakeholder management.
• Embody humbleness and a collaborative mindset, always ready to learn from others and co‑create solutions.
• Are deeply committed to our mission of changing the way the world learns and have a genuine passion for driving customer impact.
• Are strong at building relationships, working cross-functionally, and influencing internal and external stakeholders.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.