Engagement-Driven Community Fundraising Coordinator

Vincere; Greater London; On-site; GBP 23,000 - 32,000; Full time

Job summary

Guy’s and St. Thomas Charity is seeking a proactive Community Fundraising Coordinator to support the Community Fundraising Team and drive income growth across three charity brands. You will create engaging supporter journeys, build relationships with supporters, and ensure smooth day-to-day delivery of programmes.

The role requires strong organisation, donor focus, and the ability to work in a fast-paced team. A passion for excellent supporter experience and eye for detail are essential.

Qualifications

• Experience working in a fundraising environment.
• Proven ability to deliver supporter journeys and steward donations.
• Familiarity with fundraising databases is a plus.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects to deadlines.

Responsibilities

• Stewardship and Account Management.
• Manage relationships with community fundraisers, including patients, patient families and in memory fundraisers, providing first class stewardship to maximise engagement and loyalty.
• In collaboration with the Supporter Experience team, lead on and deliver stewardship excellence and supporter journeys that are supporter centric, creative and mindful of ROI as well as developing and delivering a continuous improvement approach to the ongoing management of these journeys.
• Lead on the fulfilment of fundraising materials requests from supporters, managing and replenishing stock levels. Collaboration and Team Support.
• Support the Community Fundraising Leads on the project management of growing income from community fundraising audiences, e.g. Do Your Own Fundraising, clubs, groups and organisations and In Memory.
• Support the Community Fundraising Leads to develop and ensure project milestones and KPIs are met. Deliver monthly updates on progress.
• Work collaboratively across the wider fundraising team, charity and hospital colleagues, to create a culture of fundraising at the Trust to grow our grateful patient audience.
• Work collaboratively with Supporter Care to manage escalated supporter enquiries and develop effective processes, ways of working and response templates that support consistent, high-quality supporter care and smooth transition of supporter enquiries across teams.
• Deliver training where applicable for our volunteer programme and colleagues.

Skills

Relationship building

Time management

Project management

Communication skills

Attention to detail

Flexibility

Team collaboration

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Guy’s and St. Thomas Charity is seeking a proactive Community Fundraising Coordinator to support the Community Fundraising Team and drive income growth across three charity brands. You will create engaging supporter journeys, build relationships with supporters, and ensure smooth day-to-day delivery of programmes.

The role requires strong organisation, donor focus, and the ability to work in a fast-paced team. A passion for excellent supporter experience and eye for detail are essential.