Engagement and Assessment Workers

Crisis; Newcastle upon Tyne; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Fixed-term contracts

Competitive salary

Travel season ticket loans (interest‑f

Pension scheme 8.5%

28 days’ annual leave pro rata

Additional 10 days leave purchase

Enhanced maternity/paternity/sharedPar

Wellbeing Leave

Diversity and inclusion initiatives

Job summary

Crisis Skylight Newcastle is seeking a compassionate Engagement and Assessment professional to join the team on two fixed-term contracts from December 2026 to September 2027. You will greet members, conduct holistic assessments, and help design plans to address urgent needs while supporting long-term change.

You will work in a fast-paced, on-site environment, applying empathy, resilience, and advocacy to ensure dignified access to services and smooth progression through the member journey out of

Qualifications

• Experience in homelessness and understanding homelessness legislation.
• Demonstrable skills in advocating on behalf of people experiencing homelessness.
• Track record of working with partner agencies to achieve outcomes.

Responsibilities

• Be the first point of contact for Crisis members, greeting and guiding them.
• Conduct holistic assessments to identify support needs and co-create action plans.
• Support members to achieve stability and progress toward long-term change.

Skills

Empathy

Resilience

Effective communication

Prioritisation

Advocacy

Experience with homelessness

Job description

Crisis is the national charity for people experiencing homelessness. We have embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Roles available: 2x fixed term contracts - starting beginning of December 2026 until the end of September 2027 (10 months)

Location: Crisis Skylight Newcastle, City House, City Road, NE1 2AF onsite role.

About the role

We are looking for someone to join this team to increase our capacity to respond to new and existing members. As the first point of contact, our Engagement and Assessment service greets new and existing members to Crisis, and you will be working in a fast and dynamic environment to provide a positive and welcoming experience.

No two days are the same, and you will be completing holistic assessments to identify areas of support, helping the person to prioritise their needs, and collaboratively creating a plan to achieve their goals. We aim to achieve stability in the persons situation and address the immediate concerns to then work towards long lasting and sustainable change. This is a key role in a members journey out of homelessness.

About you

As part of the Engagement and Assessment team you have a real opportunity to demonstrate your empathy for people experiencing homelessness as our first point of contact.

Sometimes visitors are distressed by their situation, and this role would suit someone who is both resilient and compassionate. You will work as part of a busy team in a fast-paced environment and an ability to communicate effectively and prioritise competing demands are essential.

You will have experience in homelessness and have demonstrable skills in understanding homelessness legislation and in advocating on behalf of people. We know that there are many factors that play a significant part in someone's homelessness including issues with health and wellbeing, financial security, social networks etc. Experience of offering support in these areas is essential.

You will have a track record of working with partner agencies, developing, and maintaining strong working relationships and collaborating to achieve the best outcomes for members.

You will be interested in evolving your skills and playing an active role as, we continue to develop our Engagement and Assessment service further.

If you would like to discuss the role or have any questions, please email Paul Wightman on [e-mail]

You may have experience in; We would welcome applications from people with direct experience of offering advice and guidance and having a good understanding of homelessness legislation is essential to the role. We are looking for staff with substantial experience of supporting complex and vulnerable individuals that want to play a part in our aim to end homelessness in the Northeast.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working toward our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services and building a supportive community. We'll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity, and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%.
• 28 days' annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days' leave.
• Enhanced maternity, paternity, shared parental and adoption pay.
• Wellbeing Leave to be used flexibly.
• And more! (Full list of benefits available on the Crisis website.)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email [e-mail] and our Talent Acquisition team will contact you to discuss how we can help.

For more information about our work please visit https://www.crisis.org.uk/about-us/

To see our work in action please visit: youtube.com/user/crisishomelessness

https://x.com/crisis_uk

www.facebook.com/crisis.homeless

Registered Charity Numbers: E&W1082947, SC040094