Case Management Administrator

Crisis; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Travel season ticket loans

Pension scheme 8.5%

28 days annual leave (pro rata)

Maternity, paternity and adoption pay

Wellbeing Leave

Job summary

Crisis is seeking a Christmas Case Management Team Administrator to support administrative tasks and coordination for the Christmas Case Management Team. The role is based at Crisis Skylight London with hybrid working, and involves reporting duties and interaction with partners.

Applicants should have office administration experience, be proficient in Microsoft Office 365 and Excel, and be able to work across various sites during the Christmas period. Travel within London may be required.

Qualifications

• Experience providing administrative support in a busy office environment.
• Ability to maintain accurate records and manage multiple tasks.
• Strong written and verbal communication with diverse stakeholders.
• Proficiency in Microsoft Excel and other Office 365 tools required.

Responsibilities

• Provide administrative support to the Christmas Case Management Team.
• Coordinate reporting requirements and assist with monthly, quarterly and annual reports.
• Support planning and logistics for Crisis at Christmas hotels and outreach activities.
• Maintain records and support in coordinating with partner services and stakeholders.

Skills

Office administration

Microsoft Office 365

Excel proficiency

Tools

Microsoft Office 365

Job description

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based in Crisis Skylight London, E1 at least three days per week. There is homeworking in line with Crisis’ Hybrid Working Policy. During the operation of Crisis at Christmas (end of December to mid-January each year) the role will be undertaken across our Crisis at Christmas hotels all over London.

Hours: Full time, 35 hours per week. You will need to be available to work over the Christmas period and on Bank Holidays with time of in lieu given in accordance with Crisis’ TOIL policy.

About the role

The Christmas Case Management Team Administrator is a varied and fulfilling role. You will support the team by providing efficient and effective administration and co-ordination of support to the Christmas Case Management Team and members. With the support of the Christmas Case Management Team Manager, you will assist with reporting requirements of the service and help to prepare monthly, quarterly and annual reports. We are bold with a culture of continuous review and improvement, where we try new things, take risks, and sometimes fail. There will be numerous opportunities to improve our team’s effectiveness. Your voice will count!

About the service

The Christmas Case Management Team works within the Crisis at Christmas hotels to support guests to resolve their homelessness. The Christmas hotels operate at the end of December through to mid-January and are based across London as such some travel is required during this period. During this time the team work which may include evenings, weekends and bank holidays as necessary.

After Christmas the team operate an outreach-based model and visit members across London. When not visiting members, the team are primarily based at Crisis Skylight London in Tower Hamlets but may spend time at our other London skylights in Brent and Croydon. Support is offered to Christmas guests who were met during the Crisis at Christmas provision as well as new members who are referred in by partner services.

About you

To be successful in this role you will have experience of providing administrative support including general office duties and maintaining accurate records. The ability to deal tactfully, calmly and effectively with a wide range of people, and good working knowledge of Microsoft Office 365, with proficiency in Microsoft Excel in particular.

You will be organised and be able to work towards clear timeframes. Ideally, you will have previous experience of writing reports and understanding data and communicating it effectively to stakeholders.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email [e-mail] and our Talent Acquisition team will contact you to discuss how we can help.

For more information about our work please visit

https://www.crisis.org.uk/about-us/

To see our work in action please visit:

youtube.com/user/crisishomelessness

https://x.com/crisis_uk

www.facebook.com/crisis.homeless

Registered Charity Numbers: E&W1082947, SC040094

Closing date: Wednesday 14 October 2026 23:55

Interview process: Competency-based interview + written task.

Interview date and location: Friday 30 October in person at Crisis Skylight London 50-52 Commercial Street, E1