Engagement Ambassador - Oncology/ speciality

GSK; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

GSK is seeking an Engagement Ambassador to partner with Business Owners and enable compliant, high-value engagements with healthcare professionals and external experts. You will drive end-to-end engagement activities, align plans with product launches and lifecycle priorities, and use insights to improve effectiveness across markets.

The role requires strong stakeholder management, cross-functional collaboration, and rigorous adherence to global compliance standards, with hybrid work in a global

Qualifications

• Strong relationship management and stakeholder engagement skills.
• Experience in External Expert engagement, medical affairs or related roles.
• Understanding of compliance standards and industry codes (EFPIA, ABPI, Sunshine Act).
• Ability to work across global, regional and local teams in a matrix environment.

Responsibilities

• Partner with Business Owners to understand engagement objectives and recommend value-driven approaches.
• Build and maintain long-term relationships with External Experts and stakeholders across markets.
• Identify stakeholder needs and proactively propose engagement solutions and tactics.
• Orchestrate end-to-end engagement activities with delivery teams and External Experts for smooth execution.
• Support development of engagement plans aligned to product launches and lifecycle priorities.
• Use data and feedback to optimize engagement plans and improve the stakeholder experience.
• Monitor progress and resolve barriers to ensure transparent reporting and high-quality expert experience.
• Ensure compliance with GSK policies and industry codes, maintaining audit readiness.

Skills

Relationship management

Operational excellence

Compliance and ethical judgement

Problem-solving and adaptability

Job description

Business Introduction

At GSK, we unite science, technology and talent to get ahead of disease together. Our ambition is to positively impact the health of 2.5 billion people by the end of the decade by discovering, developing and delivering innovative vaccines and medicines. We foster a culture that is ambitious for patients, accountable for impact and committed to doing the right thing.

Team Introduction

You will join the External Expert Engagement team, within Global Commercial Capabilities, Practices & Strategic Planning. This team partners with global, regional and local cross-functional stakeholders to shape and deliver best-in-class External Expert Engagement, supporting product launches and lifecycle management across GSK’s portfolio.

Position Summary

As an Engagement Ambassador, you will act as a trusted partner to GSK Business Owners, enabling effective and compliant engagement with healthcare professionals (HCPs), Key Opinion Leaders (KOLs) and other External Experts. The role combines expert engagementexpertise, stakeholder management, operationaloversightand insight generation to ensure high-value interactions with Key External Experts whilemaintainingcompliance and operational excellence.

Key Responsibilities

In this role, you will:

• Partner with Business Owners to understand engagement objectives and recommend approaches that maximise the value of External Expert interactions.
• Build and maintain strong, long-term relationships with Key External Experts and internal stakeholders across markets and functions.
• Identify emerging stakeholder needs and proactively recommend engagement solutions and tactics.
• Orchestrate end-to-end engagement activities, working with Business Owners, operational delivery teams and External Experts to ensure smooth execution.
• Support development of engagement plans aligned to product, launch and lifecycle priorities, including congress readiness and key scientific events.
• Use engagement data and stakeholder feedback to optimise engagement plans and improve the stakeholder experience.
• Monitor engagement progress and work with partners to resolve delivery barriers that could impact outcomes, transparency reporting or expert experience.
• Ensure all External Expert engagements comply with GSK policies, global regulations and industry codes, maintaining accurate documentation and audit readiness.
• Record transfers of value (TOVs) and other required information to support transparency and reporting obligations.
• Analyse engagement activity, feedback and performance metrics to identify opportunities to improve effectiveness and consistency.
• Provide insights and recommendations to Business Owners on engagement trends, expert interactions and process improvements.
• Share best practices and contribute to standardised ways of working across business areas.

Basic Qualifications

To be successful in this role, you will need:

• Robust experience in External Expert engagement, medical affairs, commercial or a related role within the pharmaceutical or healthcare industry.
• Strong understanding of global compliance standards and industry codes (e.g. EFPIA, ABPI, Sunshine Act).
• Excellent interpersonal and communication skills, with the ability to build trust and credibility with diverse stakeholders.
• Proven experience managing cross-functional and cross-border collaborations in a complex, matrix environment.

Preferred Qualifications

The following will help you thrive in this role:

• Experience using digital engagement platforms and tools to support HCP and External Expert interactions.
• Ability to work effectively in a global setting; multilingual capabilities are an advantage.
• Strong analytical skills, with experience translating engagement data and insights into actionable strategies.
• Experience supporting product launches or lifecycle management at regional or global level.

Key Capabilities and Skills

We are looking for someone who demonstrates:

• Relationship management – able to build, grow and sustain high-quality partnerships with External Experts and internal stakeholders.
• Operational excellence – organised, detail-oriented and comfortable overseeing multiple engagements and processes.
• Compliance and ethical judgement – applies policies and codes consistently and escalates risks appropriately.
• Problem-solving and adaptability – responds to changing priorities, removes obstacles and continuously improves ways of working.

Closing date for applications: 2nd November 2026

#LI-Hybrid

Skills

Adaptive Communication, Data to Insights, Digital Fluency, Problem Solving, Time Management, Work Execution

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at [e-mail] where you can also request a call.

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Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/