Engage Deputy Manager

Keys; Ipswich; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

Keys Engage, based at the Head Office in Ipswich, is seeking a Deputy Manager to lead day‑to‑day operations of the Engage service across Norfolk, Suffolk and Essex. You will line-manage Progress Coordinators and oversee Mentors, ensuring learner journeys progress positively while maintaining safeguarding and quality standards.

Reporting to the Service Lead, you will manage staff performance, drive service improvement, and collaborate with families, schools and Local Authorities to plan capacity

Qualifications

• Experience in alternative provision, SEND or related children's service.
• Experience supervising staff and delivering performance feedback.
• Trauma-informed practice experience is desirable.
• Experience with safeguarding, quality assurance and multi‑agency collaborating.

Responsibilities

• Oversee daily operations of the Engage service across multiple locations.
• Provide performance support to Engage Mentors and supervise Progress Coordinators.
• Ensure safeguarding, quality standards and documentation are consistently maintained.
• Lead referrals assessment, capacity planning and service improvement initiatives.
• Build strong relationships with Local Authorities, schools and partner agencies.
• Monitor learner progress and support transitions to suitable educational destinations.

Skills

Staff management

Safeguarding & risk management

Multi-agency collaboration

Data analysis

Reporting & records

Education

Teaching qualification or relevant professional qualification

Job description

Salary: £40,000 - £45,000 per annum
Hours: 40 hours per week, full year
Location: Keys Head Office, Ipswich, Suffolk
Holiday: 25 days plus Bank Holidays
Travel: Regular travel across Norfolk, Suffolk and Essex required
Reports to: Service Lead - Engage

About Keys Engage

Keys Engage is a specialist, trauma-informed programme supporting children and young people who are unable to access traditional education successfully.

Through highly personalised, relationship-based support, we help learners build confidence, resilience, emotional regulation, independence and positive learning behaviours, enabling them to move towards sustainable educational destinations.

Preparing young people for education by developing the person before the learner.

About the Role

We are seeking an experienced and approachable operational leader to join Keys Engage as Deputy Manager.

Reporting to the Service Lead, you will play a key role in ensuring the smooth day-to-day operation of the service. You will directly manage Progress Coordinators, provide operational oversight and performance support to Engage Mentors, and ensure learner journeys continue to progress positively.

This role requires someone who can maintain strong operational oversight across a growing service, support staff performance, monitor quality and safeguarding standards, and work collaboratively with colleagues, families, schools, Local Authorities and other professionals.

Key Responsibilities

Operational Leadership

• Oversee the daily operation of the Engage service across Norfolk, Suffolk and Essex.
• Identify and resolve operational challenges including staffing pressures, capacity issues and delivery gaps.
• Ensure delivery remains aligned to the Engage trauma-informed and relational practice model.
• Monitor service performance and elevate significant concerns appropriately.

Learner Progress & Transitions

• Maintain oversight of learner progress through the Engage framework.
• Ensure learners are making meaningful progress and receiving the support they need.
• Support effective transition planning, helping learners move towards mainstream, specialist or alternative educational destinations.
• Ensure actions from reviews, meetings and commissioner discussions are followed through.

People Management

• Line manage Progress Coordinators through supervision, support and accountability.
• Conduct quality and performance reviews with Engage Mentors.
• Identify development needs and support continuous professional growth.
• Address performance concerns in line with organisational procedures.

Quality, Safeguarding & Compliance

• Ensure safeguarding, quality assurance and compliance systems are consistently implemented.
• Maintain high standards of documentation, reporting and record keeping.
• Monitor emerging safeguarding, risk and quality themes and ensure appropriate escalation.

Referrals & Capacity Planning

• Assess the operational feasibility of new referrals.
• Consider learner needs, risk, staffing availability, geography and service capacity.
• Provide recommendations regarding placement suitability and sustainability.

Partnership Working & Service Improvement

• Build strong professional relationships with Local Authorities, schools, families and partner agencies.
• Act as an operational point of contact for complex delivery issues.
• Contribute ideas and operational insight to support the continued development of Keys Engage.

About You

You will have significant experience within alternative provision, SEND, specialist education, SEMH services or a related children's service, alongside experience of supervising or developing staff.

Essential Experience & Skills

• Managing staff, teams or service delivery.
• Supporting children and young people with complex needs.
• Working within safeguarding, risk management and quality assurance frameworks.
• Managing competing priorities across multiple learners, staff and locations.
• Working within multi‑agency and commissioned services.
• Strong organisational, communication and problem‑solving skills.
• Using data and service information to identify trends, risks and improvement opportunities.
• Producing high‑quality professional reports and records.
• Teaching qualification or relevant professional qualification.
• Experience of trauma‑informed practice.
• Experience working with Local Authority commissioned services.

We're Looking For Someone Who Is

• Calm, resilient and solution‑focused.
• Organised and able to maintain oversight across multiple priorities.
• Relational and supportive, while holding others accountable.
• Ethical, professional and decisive.
• Committed to high standards and continuous improvement.
• A positive team player who contributes to a strong organisational culture.

Why Join Keys Engage?

This is an exciting opportunity to take a key leadership role within a growing and innovative service that genuinely changes lives.

Working alongside the Service Lead, Progress Coordinators and Mentors, you'll help ensure children and young people receive the support they need to make meaningful progress and move towards successful educational futures.

Most importantly, you'll be joining a team that believes every young person deserves the opportunity to thrive through strong relationships, personalised support and unwavering belief in their potential.

Safeguarding

Keys is committed to safeguarding and promoting the welfare of children and young people. All successful applicants will be subject to appropriate safeguarding checks and are expected to share this commitment.

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