Enforcement Agent - North East London

Bristow and Sutor Group; East Ham; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Company car

Fuel card

Smartphone

Court certification training

Pension plan

Life assurance (4x)

Employee discounts

Job summary

Bristow & Sutor Group seeks an Enforcement Agent for North East London, covering Barking, Bishops Storford, Brentwood, and surrounding areas. You will visit homes and businesses, negotiate recoveries, take payments, and manage case records while following regulatory guidelines.

We welcome motivated individuals able to handle challenging conversations with empathy. A full UK driving licence and a clean record are required. Attractive package includes base salary plus commission and a company car.

Qualifications

• Strong communication and negotiation skills.
• Confidence in dealing with difficult and sensitive conversations.
• Ability to remain calm, firm and fair.
• You like working to targets and being paid for what you achieve.
• Good time management and ability to organise yourself.
• You can talk to anyone and listen as well as speak.
• Treat people with respect and use sound judgement.
• A full UK Manual Driving Licence.
• Free of CCJ’s and Criminal Record.

Responsibilities

• Visit customers' homes and businesses.
• Negotiate professionally and confidently to maximise recoveries.
• Take payments, set up arrangements and help with income questionnaires.
• Take control of goods when needed, following regulations.
• Maintain accurate case notes, visit reports, and payment records.
• Identify and support customer vulnerability and refer appropriately.

Skills

Communication skills

Negotiation

Assertiveness

Target-driven

Time management

People skills

Respectful conduct

Driving licence

Clean record

Job description

Enforcement Agent — North East London including:

Barking, Bishops Storford, Brentwood, Buntinford, Cheshunt, Enfield, Epping, Harlow, Ilford, Romford, Royston, Saffron Walden

£26,441–£28,460 Basic Salary

Opportunity to earn £40,000 – £65,000. Company Car + Fuel Card

About Bristow & Sutor

With 50 years’ experience in Enforcement, at Bristow & Sutor we continue to develop and grow our business, working with many household names across a wide range of industries to support our clients and customers in Debt Resolution.

Who this job suits

We are looking for passionate, resilient, independent and self-motivated individuals seeking a new challenge and/or career. We welcome applications from a variety of backgrounds and are proud to have provided opportunities to candidates who have gone on to be successful in Enforcement and Debt Resolution with backgrounds including Security, Police, Armed Forces, Financial Services and Sales, to name a few.

What you will do

• Visit customers' homes and businesses
• Negotiate professionally and confidently to maximise successful recoveries
• Take payments, set up arrangements and help customers complete an income questionnaire
• Take control of goods when there's no other option, always following the regulations
• Maintain accurate case notes, visit reports, and payment records
• Identify and support customer vulnerability by recognising signs of hardship, adapting your approach and ensuring appropriate referral pathways are followed

What we are looking for

• Strong communication and negotiation skills
• Confidence in dealing with difficult and sensitive conversations
• Ability to remain calm, firm and fair
• You like working to targets and being paid for what you achieve
• Good time management, you can organise yourself and own your results
• You can talk to anyone, and you listen as much as you speak
• Treat people with respect and use sound judgement
• A full UK Manual Driving Licence
• Free of CCJ’s and Criminal Record

We offer an excellent total reward package

• £26,441–£28,460 basic salary
• Commission and bonus, with opportunity to earn £40,000 - £65,000
• Company car, fuel card and business expenses
• Smartphone and the tech to work on the move
• Body-worn camera on the job and a welfare team behind you
• Funded court certification and insurance, plus full training
• A range and variety of start times and working hours between 5am and 9pm
• Up to 22 days holiday with service years plus bank holidays
• Contributory Company pension scheme
• 4x salary life assurance
• Training and career development as you grow
• Employee Assistance Programme
• Hastee benefits
• Perks at work discount scheme

Bristow & Sutor Group is an equal opportunities employer. We value diversity and recruit on merit and ability, and we want our workforce to reflect the communities we serve.

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