Energy Support Specialist — Hybrid & Green Impact

Octopus Energy Group; Brighton; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

EV salary sacrifice

Cycle-to-work scheme

Share options

Fully stocked kitchens

Weekly Family Dinner

Job summary

Octopus Energy Group in Brighton is hiring for a customer-centric role focused on making energy easier for customers. You’ll resolve billing and tariff questions with empathy, without scripts, and support customers from first contact to resolution.

The role offers hybrid working, a location in Central Brighton, a starting salary of £26,600, and a flexible interview process. You will join a team that values real conversations and positive impact on the planet.

Qualifications

• Live for great customer service.
• Ask questions and embrace change.
• Have each other’s backs.
• Care about the planet and greener energy.

Responsibilities

• Making energy easy: explain bills, meters, and tariffs clearly.
• Solving problems like a pro: handle billing, meter issues, and complex queries.
• End-to-end service: manage queries from start to finish, including complaints.
• Think on your feet: no scripts, engage in real conversations and find solutions.
• Treat every customer with warmth and care, going the extra mile.
• Make a real impact by guiding customers to better energy choices.

Skills

Customer service

Empathy

Problem solving

Communication

Job description

Octopus Energy Group in Brighton is hiring for a customer-centric role focused on making energy easier for customers. You’ll resolve billing and tariff questions with empathy, without scripts, and support customers from first contact to resolution.

The role offers hybrid working, a location in Central Brighton, a starting salary of £26,600, and a flexible interview process. You will join a team that values real conversations and positive impact on the planet.