Energy Specialist - Customer Service (German Speaking)

Octopus Energy Group; Brighton; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking passionate individuals for a rewarding customer-focused role in their multilingual EuroHub. This position offers the chance to make a real difference in customer experiences while supporting the company's mission to humanize customer service. You'll be part of a dynamic team that values innovation, teamwork, and sustainability. With comprehensive training and a supportive environment, you'll tackle challenges head-on, ensuring customer satisfaction is at the forefront of everything you do. Join this exciting journey and help reshape the energy industry!

Benefits

OE Group Share Scheme

Free Breakfast

Cycle to Work

EV Salary Sacrifice

Qualifications

• Fluent in English and German, both written and verbal.
• Strong commitment to customer satisfaction and sustainability.

Responsibilities

• Provide end-to-end customer service without unnecessary transfers.
• Handle customer queries independently, offering suitable solutions.

Skills

Customer Service

Problem Solving

Communication

Resilience

Teamwork

Adaptability

Education

Bachelor's Degree

Job description

We’re different.

You won’t believe it until you actually start working here. We try to explain it during the application process and through our Discovery Days but really, until you’re immersed in our culture, you’ll realize you’ve never worked anywhere like it.

At Octopus, you’re not a number.

You're a human, and we treat you like one. We want our customers to feel the same. Our goal is to genuinely help our customers.

We don’t lie - it’s not easy.

We are in the middle of an energy crisis, so expect to handle challenging questions about energy costs while providing support and reassuring advice to our customers across the country facing economic challenges.

You’ll need resilience to meet the demands of this role.

You’ll communicate with customers over the phone and email, with the freedom to help in a way you would like to be helped.

You’ll take ownership of their needs, finding solutions no matter what. During this time, our role requires active problem-solving and delivering solutions in a friendly, timely manner.

We treat our customers like family—patience, kindness, warmth. Customers send us poems, artwork, handwritten letters, photos of their families, pets—it's the Octopus effect.

Your colleagues will be some of the most supportive and enthusiastic people you’ll meet. They love disrupting the energy industry and sharing our mission to humanize customer service. We encourage questions, innovation, and idea sharing.

This role involves a lot of learning and work. In our fast-paced environment, you’ll encounter new problems daily, requiring creative and practical solutions. We’ll support your development and knowledge growth. If you have the right attitude and want to make a difference, we’ll go the extra mile for you.

As a company, we are always evolving through innovation. We seek team members who are flexible and adaptable.

Are you a passionate German-speaking professional or recent graduate seeking a rewarding, customer-focused role?

The EuroHub is a multilingual, high-performing Energy Specialist team supporting UK customers and facilitating our international expansion into Europe. It also functions as a talent and training hub for international growth.

What you'll do...

• Work in our multilingual EuroHub, helping customers.
• Take full responsibility for issues, providing end-to-end customer service without unnecessary transfers.
• Receive comprehensive training on customer experience and industry knowledge.
• Handle customer queries independently, providing suitable solutions amid rapid change.
• Expect the unexpected.

The types of people we would love to hear from are those that are...

• Excited to help customers - Customer satisfaction is central. You’ll be the main point of contact, ensuring they are impressed and excited about Octopus Energy.
• Open-minded - We embrace mistakes as learning opportunities and value proactive suggestions for improvements.
• Approachable - Teamwork is key. Support and help each other in our collaborative environment.
• Inclusive - We value diversity and aim to build an inclusive culture.
• Dedicated to sustainability - As a renewable energy provider, we seek team members committed to combating climate change.
• Committed to improvement - Your feedback shapes the customer journey. We value proactive input.
• A strong work ethic - The role is fast-paced and challenging. Responsibility and hard work are essential.

We celebrate milestones together, like reaching half a million customers, with activities like ‘Family Dinner’ via video link. Join us on this exciting journey.

A bit about the role:

Location - Coventry

Start date - Immediate

Languages - Fluent in English and German, both written and verbal

Salary - £24,300

Hours - Full-time

Benefits - OE Group Share Scheme, free breakfast, cycle to work, EV salary sacrifice, and more!