Energy Account Coordination Specialist

Aurora Energy Research; Oxford; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Private Medical Insurance

Dental Insurance

Parental Support

Salary-Exchange Pension

Employee Assistance Programme (EAP)

Local Oxford Discounts

Cycle-to-work Scheme

Flu Jabs

Job summary

Aurora Energy Research in Oxford, UK, is seeking an Account Management Associate to join our Commercial - Sales & Account Management team. You will coordinate workshops, onboarding, and service delivery across accounts, serving as the bridge between clients and internal teams.

You will help identify new users and coordinate product demos to drive adoption and ensure a high-quality client experience. You will work closely with Senior Account Managers to support renewals, expansion, and strategic

Qualifications

• Strong organisational and coordination skills.
• High attention to detail and follow-through.
• Structured and process-driven mindset.
• Ability to work cross-functionally across teams.
• Calm and adaptable in high-pressure situations.
• Proactive and versatile in a fast-moving industry.
• Excellent written, verbal and interpersonal communication skills.
• Proven success in team-oriented environments.
• Ability to apply AI to drive value of client interactions.

Responsibilities

• Coordinate workshops, onboarding sessions and client events with scheduling and logistics.
• Manage delivery timelines and milestones across accounts.
• Serve as the central coordination point between clients and internal teams.
• Identify new users and coordinate product demos to drive adoption.
• Maintain regular contact with client stakeholders on delivery and usage.
• Prepare contracts for up- and cross-sell opportunities.
• Track delivery progress and ensure visibility of milestones.
• Maintain accurate CRM records for activity tracking and reporting.
• Prepare reporting packs and support service reviews.

Skills

Organisational skills

Attention to detail

Process-driven

Cross-functional collaboration

Calm under pressure

Proactive

Communication skills

Team player

AI for client interactions

Energy transition passion

Fluent English

Tools

Salesforce

Job description

Aurora Energy Research in Oxford, UK, is seeking an Account Management Associate to join our Commercial - Sales & Account Management team. You will coordinate workshops, onboarding, and service delivery across accounts, serving as the bridge between clients and internal teams.

You will help identify new users and coordinate product demos to drive adoption and ensure a high-quality client experience. You will work closely with Senior Account Managers to support renewals, expansion, and strategic