Endpoint Management Specialist

Ipsen Biopharmaceuticals Inc.; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Ipsen Biopharm Ltd. invites applications for an Endpoint Management Specialist based in London. The role focuses on operating, managing, and continuously improving endpoint platforms to deliver secure, scalable desktop solutions aligned with business goals.

The ideal candidate has deep MECM experience, OS image management skills, and strong knowledge of Intune, Azure VDI and Defender EDR. A hybrid working arrangement is offered with a focus on collaboration and security.

Qualifications

• Extensive experience implementing, administering and configuring MECM.
• Experience managing OS images for large corporate environments (OSD & Autopilot).
• Extensive experience in software distribution, patching and imaging.
• Working knowledge of Microsoft Intune, Azure VDI & Defender EDR.
• Experience with Mobile Device Management and endpoint security.

Responsibilities

• Oversee endpoint management platforms and technologies on a global scale.
• Provide technical guidance and strategic recommendations to IT groups.
• Escalate and resolve complex technical issues with third-party vendors.
• Direct day-to-day operational tasks to IPSEN IT services partners.
• Proactively improve industry best practices for deploying enterprise desktops.

Skills

MECM implementation

OS image management

Software distribution

Mobile device management

Intune

Azure VDI

Defender EDR

PowerShell scripting

Entra AD

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Flexera

JAMF

Apple Business Manager

Microsoft Intune

Azure

Microsoft Office 365

Entra AD

Job description

Title: Endpoint Management Specialist

Company: Ipsen Biopharm Ltd

About Ipsen: Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation. Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company's success. Join us on our journey towards sustainable growth, creating real impact on patients and society! For more information, visit us at https://www.ipsen.com/ and follow our latest news on LinkedIn and Instagram .

Job Description: Endpoint Management Specialist

Location: London, UK

Working Type: Hybrid Working

Summary & Purpose of the Position: The Global Workplace team is responsible for the operation, management, and continuous improvement of the company's endpoint management platforms and technologies. The ideal candidate will combine strong technical expertise with problem-solving skills and a customer-focused approach to deliver reliable, scalable, and secure endpoint solutions aligned with business objectives.

Main Responsibilities & Technical Competencies:

• Extensive experience in the implementation, administration and configuration of MECM.
• Experience managing an OS image for large corporate environments, including deployment and knowledge of OSD & Autopilot.
• Extensive experience in Software Distribution, Packaging, Patching & Imaging.
• Working knowledge of Microsoft Intune, Azure VDI & Defender EDR.
• Extensive experience in Mobile Device Management.
• Evaluate emerging technologies to ensure technical solutions are compatible with the company's business needs and strategic objectives.
• Contribute to the development and ongoing improvement of industry best practices and standards for deploying enterprise desktop technologies.
• Direct the day-to-day operational responsibilities to IPSEN IT services partners.
• Provide technical expertise, guidance and strategic recommendations to other IT groups.
• Investigate, analyze and resolve technical issues and actively pursue mechanisms for preventing, or automating the response to, reoccurrences.
• Provide third-level technical support for core business applications. This often requires management and coordination of outside vendors and internal subject matter experts.
• Resolve all tickets escalated from the service desk, including administrative activities, and provide a status report.

Knowledge & Experience

Essential

• Endpoint management solutions: Microsoft Intune, JAMF, Apple Business Manager.
• Endpoint Encryption: Microsoft BitLocker or other enterprise tools.
• Enterprise Endpoint Security Solutions: Microsoft Defender EDR, McAfee, etc.
• Microsoft Office 365 and Entra AD.
• IT Asset Management: ServiceNow, Flexera, etc.
• Microsoft PowerPoint, Project & Visio.
• Enterprise-level knowledge of Microsoft operating systems, specifically Windows 11.
• Knowledge of desktop virtualization and thin client technologies, including Azure VDI.
• Scripting using WQL, SQL and PowerShell.

Preferred

• Customer service focused with a professional and positive attitude.
• Ensure the effective and timely implementation of all security standards provided by Global IT and Global Security.
• Purchasing management experience.
• Excellent oral and written communication skills.
• Ideally, experience in contract management.
• Confident in organizing own workload effectively, efficiently and independently.
• Ability to deal with several tasks at once while maintaining high standards.
• Ability to meet deadlines and prioritize a busy workload.

Education & Certifications

Essential

• Technical certifications desired, including Microsoft Intune or Azure.

Preferred

• Bachelor's degree in Computer Science or a related field, or 5+ years of related experience.

Languages

Essential

• English

Preferred

• English
• French

Working Environment: Hybrid Working, in line with the Ipsen Hybrid Working Policy.

We are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace "The Real Us". The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities. When we include diverse ways of thinking, we make more thoughtful decisions and discover more innovative solutions. Together we strive to better understand the communities we serve. This means we also want to help you perform at your best when applying for a role with us. If you require any adjustments or support during the application process, please let the recruitment team know.

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