OT Support Engineer

Ipsen Biopharmaceuticals Inc.; Wrexham; On-site; GBP 42,000 - 66,000; Full time

Job summary

Ipsen is seeking an OT Support Engineer at our Wrexham site to maintain and optimize manufacturing IT/OT systems, ensuring reliability and continuous product supply. You will collaborate with Production, Maintenance, Quality and Engineering to troubleshoot issues, perform root cause analyses, support validation, disaster recovery and obsolescence management, and contribute to capital projects.

The role requires strong communication with multiple stakeholders and a proactive problem-solving

Qualifications

• Regulatory knowledge such as GAMP5, FDA 21 CFR11, EU ANNEX 11.
• Excellent communication with multiple stakeholders.
• Experience in a similar OT/IT role preferred (pharma).

Responsibilities

• Provide technical support for IT/OT systems in manufacturing and labs to ensure reliability and compliance.
• Troubleshoot critical issues, perform root cause analysis, and drive resolutions.
• Support system lifecycle activities including validation, maintenance, disaster recovery and obsolescence management.
• Identify and implement improvements to manufacturing and lab systems to enhance efficiency.
• Collaborate with vendors and internal stakeholders to deliver high-quality support and project outcomes.
• Contribute to capital projects through system design, testing, commissioning, qualification and handover.

Skills

Regulatory knowledge

Communication skills

Pharma industry experience

Job description

Title: OT Support Engineer Company: Ipsen Biopharm Ltd

About Ipsen

Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation. Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company's success. Join us on our journey towards sustainable growth, creating real impact on patients and society!

For more information, visit us at https://www.ipsen.com/ and follow our latest news on LinkedIn and Instagram.

Job Description

At Ipsen, we are committed to improving the lives of patients, with a special focus on advancing neuroscience therapies. Our Wrexham site is a vital part of this mission, delivering cutting-edge solutions in a dynamic and collaborative environment. We are proud to be winner of Pharma Company of the Year 2025, Great Place to Work certified and a Shingo Bronze Medallion holder, reflecting our commitment to excellence, innovation, and continuous improvement.

With a recent £24 million investment in the site and a further £86.4 million expansion underway, there has never been a more exciting time to join us. If you are passionate about making an impact and want to be part of a team that values growth, innovation, and excellence, then Ipsen could be where you thrive!

Are you passionate about technology and its impact on manufacturing? We're looking for an OT Support Engineer to play a vital role in supporting the systems that keep our site running efficiently and ensure the continuous supply of products to patients.

Working closely with Production, Maintenance, Quality, and Engineering teams, you'll provide technical expertise across manufacturing and laboratory systems, helping to maintain system reliability, drive continuous improvement, and support exciting investment and automation projects across the site.

Key responsibilities

• Provide technical support for manufacturing and laboratory IT/OT systems to ensure reliability, compliance, and performance.
• Troubleshoot critical issues, perform root cause analysis, and drive effective resolutions.
• Support system lifecycle activities including validation, maintenance, disaster recovery, and obsolescence management.
• Identify and implement improvements to manufacturing and laboratory systems that enhance operational efficiency.
• Partner with vendors and internal stakeholders to deliver high-quality support and project outcomes.
• Contribute to capital projects through system design, testing, commissioning, qualification, and handover activities.

Knowledge, skills and experience

• Prior experience in a similar position
• Good communication skills. Able to keep multiple stakeholders informed
• Regulatory knowledge e.g. GAMP5, FDA 21 CFR11, EU ANNEX 11.
• Ideally experience gained in the pharma industry

#LI-Onsite

We are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace "The Real Us". The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities. When we include diverse ways of thinking, we make more thoughtful decisions and discover more innovative solutions. Together we strive to better understand the communities we serve. This means we also want to help you perform at your best when applying for a role with us. If you require any adjustments or support during the application process, please let the recruitment team know. This information will be handled with care and will not affect the outcome of your application.