Endpoint Management Specialist

Realtime Recruitment; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

We are seeking an experienced Endpoint Management Specialist to join a large End User Services team, supporting approximately 100,000 Windows devices. The role involves managing the full Windows lifecycle, deploying software, and enforcing patch and security controls within a mix of modern and legacy environments.

The successful candidate will have hands-on experience with Intune, SCCM, and ideally Symantec CMS Altiris, with strong troubleshooting and collaboration skills.

Qualifications

• Experience in Endpoint Management/EUC/Desktop Infrastructure in a large enterprise.
• Hands-on with Microsoft Intune, SCCM, and ideally Symantec CMS Altiris.
• Solid knowledge of Windows endpoint administration and device lifecycle management.
• Experience with software deployment, patch management, endpoint security, and compliance.

Responsibilities

• Support and maintain enterprise endpoint management platforms (Intune, SCCM, Altiris).
• Manage Windows device lifecycle from build to retirement.
• Deliver software deployments, endpoint security controls, patch remediation, and compliance.
• Provide technical escalation support with root cause analysis.
• Support infrastructure projects, upgrades, and continual service improvement.
• Identify opportunities to standardise and automate endpoint processes.
• Produce technical documentation and runbooks.
• Develop and execute test plans for changes and releases.
• Collaborate with infrastructure, service delivery, and project teams.

Skills

End User Computing

Device Lifecycle Management

Software Deployment

Patch Management

Vulnerability Management

Windows 10/Windows 11

Technical Troubleshooting

TCP/IP Networking

Process Automation

Technical Documentation

Tools

Intune

SCCM (ConfigMgr)

Symantec CMS (Altiris)

Job description

We're seeking an experienced Endpoint Management Specialist to join a large-scale End User Services team, supporting and enhancing an enterprise environment of approximately 100,000 Windows devices. This is an excellent opportunity for someone with strong endpoint management experience who enjoys working across both modern and legacy technologies.

Key Responsibilities

• Support and maintain enterprise endpoint management platforms, including Symantec CMS (Altiris), Microsoft Intune, and Microsoft Configuration Manager (SCCM).
• Manage the full Windows device lifecycle, including build, configuration, deployment, patching, upgrades, and retirement.
• Deliver software deployments, endpoint security controls, vulnerability remediation, and patch compliance.
• Act as a technical escalation point, providing structured incident investigation and root cause analysis.
• Support infrastructure projects, platform upgrades, and continuous service improvement initiatives.
• Identify and implement opportunities to standardise, automate, and optimise endpoint management processes.
• Produce and maintain technical documentation, knowledge articles, and operational runbooks.
• Develop and execute test plans to support change and release activities.
• Work closely with infrastructure, service delivery, and project teams to ensure successful outcomes.

Requirements

• Proven experience in an Endpoint Management, EUC, or Desktop Infrastructure role within a large enterprise environment.
• Strong hands‑on experience with Microsoft Intune, SCCM (Microsoft Configuration Manager), and ideally Symantec CMS (Altiris).
• Solid knowledge of Windows endpoint administration and device lifecycle management.
• Experience with software deployment, patch management, endpoint security, and compliance.
• Strong troubleshooting, diagnostic, and root cause analysis skills.
• Good understanding of TCP/IP networking, including VLANs, subnets, proxies, and firewalls.
• Experience balancing project delivery with business‑as‑usual support.
• Excellent communication and stakeholder engagement skills.

Key Skills

• End User Computing (EUC)
• Device Lifecycle Management
• Software Deployment
• Patch Management
• Vulnerability Management
• Windows 10 / Windows 11
• Technical Troubleshooting
• TCP/IP Networking
• Process Automation
• Technical Documentation

The role is open to candidates based in Belfast with a 2 day onsite expectation.

Must be in Ireland holding an Irish or UK Passport with full working rights for Northern Ireland – No Sponsorship supported.